Blue Ridge Appliances

This has been the best experience ever purchasing an appliance! After Lowe's and my credit union kept playing tag with each other I said enough! I called Blue Ridge Appliance. So glad I did!! They had the exact dishwasher for 100.00 cheaper than Lowe's Memorial Day Sale.No phone tag with my Credit union and Lowe's anymore!! Anyway...the customer service was outstanding.Angel is the best! She treated me like I was family. And I will always shop for appliances there.It was so easy peasy. The delivery guys came and hooked up my new dishwasher, they were courteous, knowledgeable of my dishwasher and professional. This whole experience has been outstanding from first phone call to installation. Thank you guys and Angel! Lisa Wilcox, Arden

Frigidaire sent them to fix my oven. They came and had to order a part. Waited weeks, then I CALLED to check and they said "just came in yesterday!" (ya right). Tech comes back puts in part tests the oven and said that it glows now but call him once I put in the new nozzle for propane if it doesn't work. Sure enough doesn't work so I call them and they say they need to talk to the tech. No call back again. So I call a couple days later and they said there is nothing they can do that they closed the warranty ticket yesterday even though I called a couple days before that telling them it isn't fixed! Now they want me to reopen one with Frigidaire and they've done their job.. If you want your appliance HALF FIXED, go to them. Not a professionally run business and they don't care about you. AV

When the time came to look at new gas logs, after researching our options it seemed clear that dealing with a local company like Blue Ridge Appliance and Hearth gave us the feeling that we were working with a truly family owned business with the expertise of people who knew what they were doing, gave us many options and never pressured us into anything. They took the time to show and educate us on what they could do for us. Perhaps I could have saved a few pennies at a big box store but I wanted the comfort of knowing that we were using professionals who knew what they were doing. I will continue to use them to service our fireplace and highly recommend them.

I had reviewed 2 different washer and dryer that I was interested in purchasing and knew exactly what I wanted. When I arrived at the store I gave the salesman the information I pulled from their website for the 2 I wanted to look at but they had neither one available. Since I was looking to make a purchase that day I asked to see what they had that was comparable to what I was interested in. The salesman kept trying to sell me on a set that had none of the features I was looking for and was way more expensive as well. When I finally convinced him I didn't want that set we started looking at other sets they had on the floor, the salesman clearly had no idea what he was doing. He couldn't find model numbers on the machines (I had to show him where the model numbers were) and he didn't

My refrigerator's icemaker broke in June of 2025. I called Blue Ridge Appliance and Hearth and they replaced the icemaker in July of 2025 after 2 attempts. The new icemaker broke less than 3 months later. In October of 2025, they replaced the icemaker for a second time. The new icemaker never worked so I called them back the next day and advised them that the icemaker did not produce ice. I was told that they would come out to fix it, but would charge me an additional diagnostic fee. At that point, I had already paid them $593.00 and still had no ice. I refused to pay them any additional fees and did not make another appointment. There are many other appliance repair services in the Asheville area and I will never use Blue Ridge Appliance and Hearth again.