Boen Plumbing Inc

Asked for itemized receipt which I didnt recieve. Unnecessary work was done totaling a cost of almost $1000 to repair a copper 90⁰ elbow. Unfortunately they have lost our business and we will go with another company.

Company was called to unclog the pipes in a kitchen sink. The worker did a fine job and finished within an hour - so the plumber wasn't the issue. Before having them come out, we were told if the plumber makes it before a certain time, we would pay I think $87.50, if it was later, we would pay more because of overtime. They arrive at 3pm and left at 4pm, so we fell into the $87.50 per hour payment. But what they don't tell you, is that they bring a machine in to your house, that I assume is for unclogging a pipe. The plumber plugged it in, use my electricity to power it, and maybe used it for 10-15 minutes max. When I call to pay my bill, they tell me its $87.50 for the work, and another $80.00 for the machine! So I'm thinking the whole time, what a great price! But they sneak that machine

Extremely Unethical. I received service on 1-8-18 and after a dozen phone calls (starting the very first day) requesting an itemized lists for the $790.16 charge, I finally received a call today (43 days later) and the owner had the nerve to call me a liar and still not give me an itemized amount. She has no reason to justify the labor charges. The plumber spent 1.5 hours on one project, 1 hour at the most on another project, and half hour another project. This comes to 3 hours worth of work and she charged me $660 labor ($220 per hour labor) and $121.93 for parts that should have not be nearly that price. This is my very first and hopefully ever complaint of this kind. So, beware of this company. The owner justifies the charge because she tracked the plumbers van GPS. Why did the p

These folks went out of their way to help us in an emergency. I highly recommend them! We had company coming the day our plumbing went out. Boen understood the situation and was able to work us into their schedule so that we would have water for our guests over the weekend. Kadda, Robert, and Glenn especially were outstanding in their service! Very friendly, patient, understanding and incredibly helpful. A very reasonable bill as well considering the amount of work we had done. I feel like these folks are my friends, and people I can trust to do a good job. I will call them again!

If I could put less than one star I would. I received excessively poor service from this company. The woman on the phone had serious attitude with me and so did her coworker Jordan. They harassed me by calling multiple times throughout the morning after the message had already been taken. They resorted to harassing me like that over an invoice that wasn't even in my power to resolve as that's not my department at all. Then she had the audacity to say that my coworker "wasn't doing her job" even though the invoice WASN'T EVEN FOR US TO PAY. Great business practice guys, you got some real A+ employees, treating others like trash for corporate gain. Good job.