Bright Star Heating Supply Co.

We had to have our furnace replaced and after shopping around, we went with Bright Star Heating and I'm glad we did. They were here when they said they would be. Their employees were professional and courteous. A few weeks later we had some other questions after our furnace install and the owner called us right back and answered all of our questions. I would highly recommend this company. We will be calling on them again in the spring for maintenance for our ac unit.

We were referred to Brightstar from another satisfied customer. They fit in out preventative maintenance within a week of my call. The tech that came out was very considerate and competent , he was running late on the job before mine and called me to let me know before he was scheduled to come here about the delay. Once here he quickly serviced my AC giving me cost effective options. I was so pleased with their service I signed up for their care plan.

I’m the type of person who usually does any work on our home myself. (1) I enjoy doing so and (2) I can’t blame anyone else if it does come out the way I expected. However, just recently, I decided that to hire someone to install a Mitsubishi AC system. Searching the web I found Bright Star Heating. They had great reviews everywhere I looked. Though usually somewhat hesitant about online reviews, I decided to get an estimate from Jim at Bright Star. My first impression of Jim, the owner, was that he was honest and trust worthy. When the install team arrived, Lead installer Jeff Skinner and his team introduced themselves then asked to go over what was expected from my perspective and then proceeded to do the install of the system. They worked nonstop and were very professional. They con

We had an emergency HVAC issue last Friday that was unfortunately caused by a prior vendor. I can’t say enough good things about Bright Star Heating in Wilmington. We had no prior relationship with them, but they put us next on their list and there there within 4 hours of my call. They provided an email and text confirmation with a photo of the technician who was coming to our unit. The technician was knowledgeable, respectful and didn’t charge us for unnecessary repairs. Price seemed reasonable. We’ll definitely contact them again in the future.

We have been a client of Bright Star Heating Supply Co. for over 7 years. The customer care and service are exemplary. Jim and his crews are always timely, efficient and respectful of our home. A prime example of this company's dedication was put to the test during the Columbia Gas event of Sept. 2018. Jim took time to go over temporary heating options with us, worked diligently helping us to have all paperwork in order for the claims agent, and as quickly as the gas service was restored to our street, Jim's team had the new furnace up and running. We feel fortunate to be part of the Bright Star "family". Our neighbors were so impressed that we were one of the first to have our heat back many also requested Bright Star's assistance.