Broward Factory Service

Ongoing Issues Since November 2023: Unreliable Service, Lack of Accountability, and Incomplete Rewiring I first contacted Broward Factory Company in November 2023 to service my AC unit, and since then, my experience has been nothing short of frustrating. Despite multiple visits and paying $2000, the unit remains non-functional. The technicians replaced the transformer but left the old one in, and the initial wiring was done incorrectly with open wires exposed. I provided photos that clearly depict the subpar work we paid an additional $231 for, as stated in our service documentation. Now, after subsequent visits, I'm left with a unit that requires complete rewiring. The total lack of accountability from their end is unacceptable. Avoid this company if you value quality service.

I highly recommend Browardfactory for your ac/heating needs. They replaced an old thermostat, even going the extra mile to make the new one look nice in the old thermostat’s place. They also found a bad part inspecting the ac unit that could have led to more expensive future repairs. Keith and Steven were prompt, knowledgeable, professional, inventive and respectful of our property. This company was reasonably priced as well. So happy to be cool again with their attentive service.

I have been a customer for 23 years and I have never wrote a review but my recent experience with the company has been exceptional. The staff was professional on the phone and, the technician Keith that they sent to my house to fix my refrigerator was by far the most knowledgeable in this field! I was extremely impressed!

Two BFS techs (Brian and Steeven) diligently worked on my problematic AC issue. It was a stubborn issue, but that they stayed focused. They coordinated with their supervisor, John, and replaced the suspected parts failure. Good job! My contract is up for renewal in June and I will be renewing.

I've had BFS for 18 years and found them to be very reliable, knowledgeable, even the small items. I had Josh Baker come to my house to fix and adjust the flapper. He was very fast, complete and even cleaned up when he was done. When you find a good repair company you stay with them. I would highly commend them.