Brown Brothers' Landscape & Snow

WORST COMPANY EVER RAN OFF SCAMS. I was given a written quote for $140, and after the work was completed, I was charged $650. When I questioned the drastic increase, the company stated they saw nothing wrong with it because their quote says “subject to change.” A quote is widely understood to be a formal document outlining the price and scope of work. Any ethical and professional business owner would contact the customer before making significant changes and obtain approval—especially when the cost increases by more than four times the quoted amount. They tell you in your quote they look at your property using gps satellite which makes you believe the $140 quote they give you. Since they use gps satellite they should be able to break down cost to be 100% transparent. They should’ve said,

We've used Brown Brothers starting late last summer. This is our 1st use of a lawn service. We signed up for lawn & snow. Have found them responsive to my emails. We are very pleased with the services. We believe their prices are reasonable. We got 3 other bids theirs was the middle bid. Went with Brown Brothers due to their responsiveness.

Brown Brothers did a great job and continue to do a great job with both lawn maintenance and snow removal for me. Pricing is straight forward and reasonable. They are reliable, quick, and easy to work with. Look forward to continuing business with them in the future.

DO NOT USE THIS COMPANY! They quoted me $140 and charged my card $490. My payment is due January 12th. I spoke with someone in the office and said I would pay Friday (payday). They went ahead and charged my card today without my permission. They leave out that customer will pay multiple men an hour for leaf clean up. “Subject to change based on time accrued.” Is what the quote states. Doesn’t say anything about MULTIPLE men. They refuse to work with me in regards to the price or a payment plan. The owner refuses to call back. His attitude is beyond rude and highly inappropriate. I’ve read multiple reviews on Facebook, Nextdoor, and google and unfortunately this is how he handles business. PLEASE USE ANOTHER COMPANY!

This company is excellent. They are professional and efficient. I’ve used them for about a year now and they offer any service I need for my law care and snow removal. They show up regularly, a real person answers their phone and is super helpful. Both customer service and their work are excellent. Nice job Brown Brothers.