Byrds Garage

What an absolute NIGHTMARE this company is. The state troopers called this company for a tow after specifically saying we needed someone with travel trailer experience. The state troopers assured us they would get the right tow company. They also stated the cost would be $250-270. Byrds showed up and immediately stated they couldn’t help but they “knew a guy.” Without our consent or speaking to us regarding cost he called “his guy” to get us a tire. We asked several times what the cost would be but they never gave it to us stating “the tire guy will charge you.” All the while we were working with another company who could help us. When we tried to cancel Bryds as they couldn’t help they responded with well you owe $325 regardless. When asked why they stated because we called them and that’

Byrd's Garage was called by the local Sheriff's office to help our son who was stranded on I95 on the way back to Richmond after visiting his father in Florida for Thanksgiving. The price they quoted was less than 1/2 of the first tow company that was contacted. Anton was very kind and patient and was actually able to get my son's car back on the road that night (Saturday after Thanksgiving)! We're so very thankful for the assistance Byrd's garage offered and God forbid we ever need a tow company in their area again, we'll definitely give them a call.

My daughter was involved in an accident when the box truck they were pulling crossed the center lane and struck our vehicle. They claim they were stopped and hooking the truck up from an accident. The accident was not even on the same road! They didn’t hook it up correct and it was running half across the center line as they were pulling it down the road. My daughter was lucky to have just side swiped it and not head on! If they were working on it as claimed, no flares, no hazard signs and bright head lights to blind oncoming traffic. When calling the garage, there was no compassion. I was answered with hostility, accusations and inconsistencies. Very unprofessional and not trust worthy. Cell phone gps records don’t lie and will prove their story is false!

While driving our 31-foot RV on 95 near Enfield, we got a flat on our inside tandem tire. It was a Saturday night and absolutely no one else was open or could help us. Byrds answered the phone at 10pm but wasn't able to get to us that night due to customers before us. In the morning we called again and they showed up an hour later with a workshop truck. They got to work right away and replaced our flat with the spare that we had stored. It really felt like a miracle because it seemed like we would have been stuck there all Sunday. They did good work and were nice guys. If you need help in an RV, give them a try.

Over-all, terrible experience! 1st - I got a flat tire on HWY 158 about 10 miles away from Byrd's Garage and simply needed someone with tools to help me put my spare tire on. When the employee from Bird's Garage showed up, I found out he did not bring any tools with him. He said the only option would be to tow me to their shop and change the tire there for $250. Since it was 3:30am, and Byrd's was the only company willingly to come out at that time, I was in a pickle, and said ok. 2nd - The employee drove 75mph on the 45 and 55mph roads back to their shop (my wife who was with me was also pregnant). 3rd - The employee did not bring keys to the shop with him, so he spent the next 25 minutes trying to find tools to take my tire off. The tool he ended up using didn't fit into my wheels