Captain Cold Cooling

I paid $5,800.00 for a replacement unit, which I thought was a fair price for the wok that needed to be done. The technician, Ricky , was very short with me when answering questions, but I figured the job was done right. This was done November 21, 2021, following huracan Ian , I went on the roof where I found the A/C unit flipped and a neat pile of screws next to the unit. After inspecting , we realized that the unit was not properly secured to the roof, the pictures show where the base of the unit stood and how no screws held the unit. To further the lack of professionalism , we had a service call long before the huracán because it wasn't cooling and they didn't secure the unit at that time either. I'm trying to reach them after the huracán but nobody answer the phone and the voice mail

My AC broke around 9pm on a Friday night. I called a ton of companies and Kevin at Captain Cold was the only one who said he could do the repair the same night and he was here within 30 minutes. It was a blown capacitor and he fixed it just as quickly as he arrived. Incredible turn around time and very knowledgeable, he will be my go to for AC service and repair from now on!

Bought a brand new AC unit 6 months ago and keep having issues with it. Owner is rude and when he came out because ac unit wasn’t working he tried charging me $400 !! Said it was because I didn’t change my filters but they were clean and changed frequently. Never again would I use this company.

The owner Kevin was so incredibly nice. He explained everything to us. We’re on vacation in Captiva and it’s very hot in our AC went out. He showed up at 7:30 at night and still had two other jobs to do. Very professional. Highly recommend him and his work ethics!

Had a new AC system installed in 2022, they did the install without issues or disruption and left no mess at all. A month later there was an issue with the unit itself, which can happen, but their response was excellent - they fixed it the same day and the technician was excellent and efficient. Very happy with their services.