Carousel Carpets & Floors

We chose Carousel Carpets and Floors because the sellers of the home we bought used them. It was sight unseen, however, from multiple family and friends, the first floor carpets looked new and wanted to match the upstairs. We spoke to Bob and felt immediately comfortable. We were having work done to our home before moving in all while living in Florida. Bob went to our house same day. He took measurements and helped us choose an affordable carpet that looked/felt nice. He even had samples mailed to us as our local carpet companies didn't have them in-stock. Bob recommended we have our small dining room hard-wood floors refinished as we didn't realize the shape they were in. I was leery due to cost but the total for carpet (removal and install) and refinishing was better than the carpet al

Marcia and Bob at Carousel Carpets were amazing to work with. Project was handled with kindness and professionalism from the very start. The installers were respectful and did an amazing job installing carpet and vinyl flooring. I highly recommend them.

Don't Recommend. When they removed my doors to install the carpet, they didn't rehang the doors properly. Two of my doors were now hitting the door jamb and would barely close. I brought it up to Norman, but he acted like the installers wouldn't dare do that. He said they only remove the hinges. Anyone knows that sometimes door hinges are hard to remove and therefore people sometime unscrew the entire hinges. Needless to say I had to pay a professional to come out and fix it. He saw how the installers didn't even screw the hinges all the way in. Cost me about $300 for something that the installers at carousel were responsible. The other issue was the carpet that was actually installed was totally different than the sample. I didn't like what was installed. Norman was suppose to call the ma

I've been working with Bob at Carousel Carpets for thirty years, both for my home and office. Every time I had the need for any flooring replacement or repair, he came up with a solution that fit the job perfectly. Their installers are timely and they do an excellent job. This is a business that stands the test of time and continue to deliver outstanding service consistently.

We have bought from Carousel for years going back to when the founder Will owned the company. His sons Bobby and Norman continued the business. We purchased kitchen flooring from them for about the 5-6th time over the 40 years we have been in Bowie. The floor started getting deep gouges thru out the floor. They had a rep from the company come out to take a look and no one would stand behind their product. To this day, and its been over 5 years nothing has been done about the horrible flooring! Norman promised he would replace it but never did. We deserved so much more after all the business, references, and money we gave them. I will never deal with Carousel again. Very disappointing.