Carpet Barn Carpet One Floor & Home

We needed to carpet a basement level in our new home. We want to support small businesses, so off we went to Carpet Barn in Falmouth and worked with Bill Gasson. First, the selection was amazing! I was greeted by professional staff that asked probing questions in an effort to be certain I made an appropriate selection, real care with the customer and product, you will NEVER get that from Lowes or the like, from the salesperson who works between flooring and mixing paint colors. I made a selection. The installers were extremely professional, arrived at 7:45 and finished at 9:45. There was communication, followup, and I received a note of thanks at the conclusion. Lowes, with their part time paint guy, will never give you the customer service you will get from this small business.

Hallelujah! The installation was done today but (1) my wife had to leave 1/2 hour late for her appointment & I had already left for my appointment, and (2) I shouldn't have had to resort to my angry New Yorker persona here on Cape Cod. I had to make all the calls to obtain updates & push to get promises kept. I always thought the vendor should initiate calls to keep the customer up-to-date and push its subcontractor to deliver on installation promises made to the customer. Anyway, the carpet looks nice & it's all over. We ordered our new carpet in December - plenty of time in advance of our February installation date. We scheduled installation for early yesterday 2/11/2026. Didn't happen. Then we were told it would be yesterday afternoon. Didn't happen. Then we were promised installa

From start to finish Bill was utterly professional and helped me choose the best stair runners for our multilevel home that best suited our family. He was super knowledgeable and provided helpful feedback, which we really appreciated. Steve is an incredible installer— it is very obvious that he has been doing this for a very long time. We would highly recommend carpet barn. Our house is a changed house and for the better.

We had an awesome experience with Carpet Barn from start to finish. Working with Bill to help us select just the right carpet for our needs was seamless. The carpet was delivered earlier than promised and installed that next week. Ronnie did a fantastic job installing the runner. We could not be happier.

My Mom wanted to put carpet in the living room, dinning room and hallway. She wanted to go to the Carpet Barn as another place she went to she didn't like the women's attitude. We were warmly greeted by Bill Gasson. He was extremely helpful, friendly and knowledgeable. He brought the samples to my Mom as she has some mobility issues. His attitude during this entire process was very refreshing. It was a joy working with him. Buzzy who schedules the install was just as great. He worked with us to get this scheduled and done while I was still here visiting my parents. I really wanted to be here to coordinate the installation and make sure we got shelving and other furniture unloaded. My parents are elderly and can't move the furniture themselves and I could only move small things. S