Carpet World

I like the color and the way it didn’t take to long. There’s only one place I see that shouldn’t be noticeable and that is the hallway, you can see the seam where it is and I really don’t like that part but I guess I’ll have to live with it. And Bobby and Aron were very nice and got the job done! Well now at the kitchen it looks like it’s coming up by pieces of carpet and also the strands are coming up through the house, this must’ve been the cheapest carpet y’all have. Not as good as I thought!

I was highly disappointed with the installation of new hard wood floors by Carpet World. The hard wood was installed over a deteriorating subfloor which was never brought to my attention. The bad subfloor should had been obvious to an experienced installer. Apparently, there was no moisture test. From what I understand, a moisture check is standard operating procedure. These issues were not discovered until an inspection for a pending sale of the home. The inspector found many areas of delamination of the subfloor. There was also a floor joist that was cut 80% to apparently compensate for a bow on the floor surface. The floor joist was never reinforced which resulted in a soft spot. Carpet World’s explanation for the soft spot was due to the floating floor, which in hindsight, was false.

Our real estate agent recommended Carpet World and so far it has a been a great choice. Customer service was top notch. Best quality for your dollar compared to anywhere in town.

We had a GREAT experience using Carpet World from the beginning to the end. Ms. Judy provided EXCELLENT customer service throughout the ENTIRE process. She made the process seamless. She allowed us to take carpet sample boards home along with several pictures that she researched and sent to peruse. No rush! We took about 3 weeks to make a selection. The install was setup for 2 days. On the day of install, their AMAZING team: Mike, Brian and J. B. checked the areas to be installed, and due to their EXTREME professionalism and efficiency, they finished the 2‐day job in about 4 hours! They took no breaks! They only drank water! They placed ALL furniture back in their respective places and cleaned ALL debris up from the driveway to the rooms. This indeed is a one-stop business! I highly recomm

The staff is very patient and professional. They went the extra mile of making a display to make sure I knew how I wanted my flooring laid out in each area of my house. Thank you Melvin. Mrs. Judy gave me several quotes of the different layouts for our 6 rooms without hesitation. THANK YOU SO MUCH. The contractor and his crew were very professional. I couldn't have asked for a better crew. Our project was 100% successful. My husband and I are so pleased and excited with our new floors. Thank you again. We will definitely complete our other floor areas with you all.