Carrier Great Lakes

Horrible warranty policy!!! A class action lawsuit against Carrier is in place for having defective heat exchangers on several models in which they are to provide a replacement. Being a Hvac-r contractor I went to pick a replacement up and was told that I had to put my money down up front $1,300 for 3 months before they would send me a check. On top of that they highly recommend you replace other parts over $300 that are not covered. In my opinion this is horrible customer service and would not recommend buying Carrier products. I will stick with being a Rheem dealer they truly honor their warranty which is 10 years on parts and lifetime on the stainless steel heat exchangers.

Very disrespectful to builders Apparently ! Tried very hard to stick me with a damaged furnace filter . When I pointed the damage out they told me it was there last one. But, after I left they miraculously found a fresh undamaged furnace filter. I believe they called the heating contractor Burns on me for trying to get my own furnace filter too , as he was sitting on a stool when I showed up to get the furnace filter .Take Care ...

Wasn't able to buy the part I needed but the gentlemen working the counter told me where to go and he even called the part in for me. Wow what great service! Thank you so much! Highly recommend!!!

Good HVAC supplier as a contractor they should have part counter open before 9am

They are courteous and knowledgeable. I always get the parts I need quickly.