CE (Carrier Enterprise)

Carrier Enterprise exemplifies professionalism, hard work, and customer-centric values. Their team’s expertise and genuine care make them a preferred choice for anyone seeking reliable HVAC solutions. Whether you’re a homeowner or a business owner, you can count on Carrier Enterprise to deliver excellent service and results.

Excellent service from all 3 ladies working there. Always have a good attitude

I absolutely HATE dealing with this company! They have the worst customer service I have ever experienced in my entire life! They have gone way out of their way to make sure we loose money anytime we are dealing with warranty on a Carrier unit. They Charged my credit card for warranty parts and promised they were ordered then days later we call and they say "oops no one put in the order." meanwhile my bank account shows $679.90 charged to my credit card just as plain as day. They have the nerve to tell me they want to set my company up as a Carrier dealer! Carrier needs to do a clean sweep on this branch and fire everyone employed there and start a fresh!

Worst customer service I have ever experienced in my life. They almost never answer the phone. Half the time they give us the wrong part, say they ordered the part then days later we call and part was never ordered. Fast to put us off to another person who is never at their post, voice mail goes unanswered, calls never returned. How Carrier Columbia stays in business is beyond me. I think a clean sweep needs to happen and this branch rebooted with all new corporately trained people.

Update: This place has gotten a whole lot better. I changed the 1 star review. On the phone on hold waiting for an hour and decided to drive down there while I was on hold and I’ll walk in there and there’s three people at the counter supposedly working and only one customer. I saw one person keep hitting button whenever phone beeped and so I pulled out my phone and put it on speaker so they could hear it was My call being rejected.