Cedar Bluff Plumbing

I'd actually give zero stars if I could. New customer, but now I will NEVER use them. I scheduled to have a leaking exterior faucet replaced 2 weeks ago. My appt window 8a to 12p comes and goes...nobody, no call, nothing. At 1p, the office calls and says, "oh, sorry, you got bumped for an emergency, when do you want to reschedule?" First time, I'm irritated, but willing to make accommodations, stuff happens. Reschedule for today, same time, 8a to 12p. At 11.45, no call, no text, nothing. I called to cancel. If they can't be professional and RESPECT MY TIME AND **DAYS** TAKEN OFF FROM WORK!!!! then they don't deserve my business. The office just said, "well, we don't know if they're behind UNLESS THE CUSTOMER CALLS TO LET US KNOW." What, you all don't have CELL PHONES and check in with

We have been loyal customers for twenty years , and we knew it was a sump pump issue. They told us to call a restoration company and didn’t come back to fix it for 5 days! The restoration company put fans and didn’t wet vacuum it. It was chaos! Do not use this company.

If this could be a zero, it would. First, I have used CBP for 10+ years and they have always had a high degree of integrity...until lately. First, I had to call them for an obvious leak outside in end of May. When they came, the tech insisted I call leak finders, even though the ground was boggy and marked for them. He said it would only be $200 and would be better than digging multiple holes. Ok. Made sense, but it actually costs $350 for leak finders... and guess what, the leak was in the exact spot I had already marked out. Then, a few weeks later, I had a shower handle that broke and water was spraying out. I had to cut off the water to the house until a tech(calling them techs because they don't deserve to be called plumbers) could come out, which was fortunately promptly the

I contracted with CBP to install a new tankless water heater at my home. My experience with them started with a great visit from both the plumber assigned to the job and their lead in the tankless space. They took over 30 minutes with me for this free visit to examine the existing unit to make sure that it wasn't salvageable before talking about a new unit. From there, they were very transparent with pricing and the work involved. I quickly received a quote for a new Navien tankless unit and was able to schedule the installation within a day. On installation day, Evan showed up exactly at the appointment time and installation went smoothly - until it didn't. Due to some nuance with our supply system and existing gas plumbing, the installation stretched for several hours but at every t

Great job! The plumbers and the office staff were friendly, helpful, and professional. We called several other places and Cedar Bluff Plumbing was less expensive and they were able to work us into their busy schedule when our water heater quit on us. We would definitely recommend this business.