Century Appliance, LLC

We have needed to call out Jeff twice for different machines and both experiences have been easy, honest and quick. He has always been upfront about the prices, the work needing to be done and the parts, and products he recommends or doesn't. While I hope not to need to any issues we have with appliances we will be calling Jeff back.

When Jeff discovered that I was having problems with both of my machines, he was so confident in the quality of his work that he stopped by my place of business to check into the problem. Problem. He had to go out of his way and it was quite a long drive, well above the call of duty. He was able to ascertain that there had been an electrical issue for the dryer not associated with the dryer but with my electrical and that the newly installed drain was plugged up. His units were running in perfect order. Perfectly clean and ready to go to work. He went above and Beyond in terms of customer service and told me that he had to come because that's how he would have liked to be treated and that's how he conducts business. This company has integrity, kindness and high moral standards. I will work

Justin is my new favorite person. He quickly diagnosed the problem with our refrigerator and saved the day with a simple fix. This saved the turkey in the freezer that I am planning to serve for Thanksgiving. Justin saved Thanksgiving! The best customer service I have received in a long time. They answered the phone later in the evening and Justin arrived first thing the next morning. Very affordable for the quick response. Thank you Century Appliance!

WARNING: I had a terrible experience with this company about 10 years ago when I called them because our dishwasher wasn't working. Tech took it apart and said it needed a part. I asked him to call and let me know how much the part would be so I could approve ordering and decide if it would be more cost effective to purchase a new dishwasher. He assured me he would. After he left I realized the dishwasher worked fine and the problem had been resolved by him taking it apart and putting it back together. After a couple of days of not hearing from him I called to tell them that it was fixed so I wouldn't need the part. They tried to make me pay for the extremely expensive part because "it had already been ordered" even though they never called me with a price for me to approve. FAST FORWA

Absolutely excellent service! Diane the scheduler was always in communication. Justin, The technician was prompt and professional. I can’t say enough good things about my experience with Century appliance. Thanks again!