CertaPro Painters of South Metro, MN

I had CertaPro paint the front of our house. Things started out well and I felt good about the project going with a well known company. After the estimate was completed and colors were picked I paid our down payment. I was told that this was for the cost of ordering the paint etc. After that things began to go south. The scheduler kept telling me the crew would be out to pressure wash and prep the siding. This was delayed due to poor weather conditions which I totally understand. The problem was there was absolutely no communication from the scheduler. I repeatedly had to contact them to get any updates. They finally got the houses prepped. And the paint crew also did not show up when I was originally told they were. Again this was due to weather delays but there was no communication until

The CertaPro team was great to work with. We had them paint the exterior of our house. Ryan, the sale representative, was responsive and help with paint color selection. The painting crew was very professional, efficient and left the property clean. Certapro gave us a good estimate and we’re great to work with.

This is apparently one of those cases where a high rating on Google isn't indicative of reality, and we're disappointed with the whole experience. The quoting and planning process was very smooth, giving us confidence that CertaPro had it together and would be a professional outfit. Ours was a larger interior painting job, so we knew going into this that it would be a disruption to our lives for a few days. But what happened was far worse. On the first day of the job, only when I contacted them around 10am did they remember to tell us that the crew wouldn't be showing up that day. On Day 2, the crew only was on site for 3 hours, not cleaning up as per the contract. Day 3 was far worse, with the crew leaving open paint trays in the middle of the floor, and not cleaning up anything. They a

We had some initial issues with the project. The CertaPro team initially assigned to our house showed up without any ladders, looked at our house and talked to us about the project and then said they were leaving to get ladders and would come back and start working. They never came back. We talked to our lead person Ryan and he was as confused as we were. Ryan jumped on it quick and got a new team to our house within two days (bad weather pushed it back a day). New team was great. Easy to work with and did a great job painting the house and cleaning up when they were finished. Happy with the final result.

From the initial bid to the final finishing touches everything was handled so professionally, and perfectly. I still can't believe how they mange to get every little detail on our house so perfect and so fast. The crew was especially careful with our landscaping, not a drop of paint out of place and kept us in the loop throughout the entire project. Just look at how perfect the trim is done against the main paint color. Every time we drive up to our house, we are so Happy. Nicely done CertaPro, nicely done.