Chase Inc. Heating, Air, and Plumbing

I asked Chase Inc. for an estimate for 2 simple repairs. Beforehand I guesstimated about $350 tops for both combined. I was astounded by the estimates I received. The 2 estimates for the work (for new parts I did not need) totaled $2000+ to $3500+!!! Unbelievable! I hired another plumber who repaired everything perfectly in less than 1 hour and charged us $644. Never will I contact you again Chase. Never again. Avoid and beware.

This is the best heating, air and plumbing company you can contract. They have been amazing since we had our unit installed. Everything they can cover under warranty- they do. They go above and beyond to help us out as homeowners. I definitely recommend regular maintenance- not expensive and saves you in the long run. Joe, Greg, Carl- all great techs. The lady at the front desk is super friendly and always willing to make appointments around our work schedule. 100% recommend!

I didn’t purchase my hvac from Chase and that’s only because I was new to RVA and picked wrong! The initial install firm left me in mid summer with NO a/c, and a $10k repair estimate, 3 years after purchase. I called Chase and Jeremy arrived and immediately got the A/C working. Chase recently completed the needed repair. Everything is working beautifully and it didn’t require a downpayment on a fishing boat! THANK YOU JEREMY And THANK YOU RICHARD! They’re doing work and customer service as if you are a customer, and not just a consumer! I appreciate that. The only ‘gotcha’ here is a grateful customer! Don’t mess around, or roll the dice with your HVAC, there are HVAC SHARKS in these RVA waters , just call Chase!

Very unhappy with how this company operates. To be clear, my technician Paul was very sweet and helpful. I expressed it was the most I’ve ever paid for a system “maintenance” in my history of owning my home. The cost was not given upfront so I was surprised to see it was 4 x the usual amount I pay. No filters were changed, things were simply checked off a list. The fan speed was altered to improve circulation, but that had also affected how the home heats (not in an efficient way). It was helpful when it was warmer outside, but now my home won’t heat properly. I spoke to Richard via email a lot. He expressed if anything needed to be adjusted back that Paul could come by but neglected to mention the “30 day window”. Now that I’m noticing the heat isn’t slowly heating the home but blasting

Nick truly went above and beyond to get our water back up and running after our main line burst. He helped get us scheduled earlier than expected, gave us an incredibly fair price, and guided me through the entire process. It was especially impressive that most of the quote could be handled online using their tools, which made everything faster and easier during a stressful situation. Highly recommend working with Nick and the Chase team.