Chelsea Heating & Air

They did a great job installing my geothermal system, and until 2 years ago, were very responsive. Each year I would purchase an annual service contract, and until last year, they would call me to schedule. Their service people were reliable, prompt and knowledgeable. Last year, they never called to schedule service, so I called them myself to try to schedule my service. No one answered their phone, and no one returned any of my calls. $$$ down the drain. I ended up using another company who did a great job servicing my unit. I will be using that other company going forward.

Exceptional experience. Scheduling was simple with prompt response time. Chris took his time to diagnose my geothermal unit, and he actually found 2 unrelated problems. The quote for repair was very reasonable. I couldn't ask for better service. Thank you!!

Very prompt and professional service on a geothermal heating/cooling system. Came out on the weekend the same day as I called. Excellent work and reasonable price. I would recommend this company based on this experience.

I had this company install my geothermal system almost 20 years ago. They did great work, were very clean and prompt. I've used them for some other simple service calls over the years for the same geothermal system but customer service has steadily declined during that time. A few years ago, they quoted me some repair work and then charged me more, when I told the techs that the office quoted me much less, they acted like I was making it up. I was eventually refunded the difference. Most recently they came out to see why my system was not working, the tech was late because the office staff gave him the wrong address, an address that didn't even exist. They asked me if they installed my system and if I was ever a customer of theirs, not sure if they lost all of their customer records or wha

Had Lou and his crew install a geothermal unit to replace my 25+ year old oil furnace/ac combo. From start to finish it was a great experience. Lou came out to give the estimate himself and was very no nonsense and straight forward. He thoroughly explained the options for a system in detail and what he thought would work best and definitely gave me his best price up front. His style was definitely appreciated as some other companies made geothermal seem like a mystical art and balked at even giving me a ball park price unless I gave them a non refundable $1200 upfront to spend a day doing measurements and calculations on my home. Lou on the other hand was very low/no pressure and was happy to answer any questions I had both during the estimate and after the fact via phone. Just an old scho