C.H.I. Pool Contractors, Inc

Outstanding Pool Service! CHI Pools has been nothing short of amazing! From the very first visit, their team showed up on time, worked efficiently, and took the time to explain everything they were doing. My pool has never looked better crystal clear water, perfectly balanced chemicals, and spotless surfaces. They’re not just skilled, they’re friendly and professional too. It’s clear they truly care about their customers and take pride in their work. Communication is excellent, pricing is fair, and the results speak for themselves.

I hesitated to write this review, but my recent experience with CHI Pools prompted me to share my concerns. I contacted them because the deck jets for my pool weren’t working, though the bubbler on the same line was functioning. Suspecting I might be missing something, I asked CHI to investigate. Jim visited but couldn’t identify the issue and left a voicemail suggesting a wrench was needed to adjust the deck jets. He also claimed his technician confirmed the jets worked when the pool was opened. Doubting this, I hired another pool service company, who quickly discovered that the valves to the deck jets were turned off in an in-ground valve box—a simple fix resolved in five minutes. This other company said no charge for the visit. When I called Jim to inform him of the solution and my de

Always prompt, fair, and consistent. We appreciate the reminder emails to schedule our service in spring and fall. Pool was installed in 2014 and is holding up well!

Update: owner responded but denied accountability. It is a shared property with Fe*** on bill order. As it comes time to winterize your pool...DO NOT put your pool at risk by using this company! Last year upon opening our pool they did not properly winterize it and left water in the heater which caused it rust/rot out shortening our pool season drastically. They did own up to the mistake and tried to push it onto our "poor water quality" and "bad chemical". We got a 2nd opinion from a different company who confirmed that if our water quality would have been bad enough to rust out pipes, then we would see wear and damage in our lining. We had previously used them to winterize and open our pool for several years and looking back may have been letting them charge us to damage our expensive s

Reading from the other reviews I'm not too shocked that I've called 3 times now to get a bid to do a pool for next year (2021) and have received no call back from "Jim". On 3 different occasions over the last 2 months I've called C.H.I pools to get a quote. I talk to the receptionist lady on the phone who assures me this time Jim will call me back, and still nothing. I certainly don't want to do business with someone who doesn't return my calls before even getting my money. If you want to run a successful business you should probably return calls..or fire your receptionist who isn't forwarding the messages. Taking my business elsewhere.