Chimney Cricket

We needed to get some repair work done on our chimney before finalizing the sale of our house. We called Chimney Cricket and they came for the estimate right away. The estimate went great -- Jon was friendly and prompt with the numbers. We booked our appointment, which we had to wait a couple weeks to get. The day before the appointment, I called to confirm and was told we were all set. The service man never arrived on the day of the scheduled appointment, but left us a long, rambling message about getting stuck at another service call and not having a working GPS. When we called on the next business day, the receptionist who answered the phone put it down and whispered a bit, and then told us a service person had shown up but wasn't qualified to do the job. When prodded further she said s

They had a mason that did a fairly good job but when they couldn't get enough matching bricks, mason put old and crumbly ones back in. They charged me a small fortune and charged me for sealant; telling me that seal would even hold the crumbling bricks. THAT was a total farce - they crumble more than ever. Simply put, they just don't want to "waste" their time with a small job (they promised they would follow up on) because they are getting enough business. Now they act like I'm a liar. Mark Empie was the person they sent out - we have an historic old home; and he promised he would replace said bricks when he found more. He now has his own business and just as Chimney Cricket did, they totally ignore my phone calls. The crumbling brick was THE main reason I hired them in the first place. L

I agree with Lakan! The sales man Terry was great when I made an appointment for someone to come out. Cliff (service man) came out to my home very nice man. He "thought" my gas fireplace needed a new valve. They were going to call me as soon as they found out which one needed to be ordered. One week later my husband left a message wondering what is going on. We never heard back from them. I just call again, which now has been two weeks from the time they were out and Terry stated...Oh we just got the part in yesterday and he lost his messages last week????? Ok??? I was quoted by the service person that came out it would be $100-150 for the value and they would waver the $85.00 service fee because they could not do anything the first time they came out. I thought this is a great business to

I had an appointment scheduled for a Wednesday morning between 11:00 and 3:00. I got a call around 11:45 that day saying that they had to reschedule, no other information was given. I rescheduled for the next week on a Thursday between 11:00 and 3:00. I got a call around 11:30 that day saying they had to re-schedule without giving a reason. I could have had another company come in at any time, but now, 3 weeks after I made the original appointment, i still do not have a working fireplace for the winter. I am very disappointed and will not be calling them in the future.

Horrible service. Stay clear of these folks. The receptionist needs sensitivity training. The sales man needs to respond to customers. The management is missing in action. To be fair, I think they are trying to grow so fast that they are forgetting the basics. Its been a three month ordeal and I'm done messing with these people. They've been to our house for the forth time now and yet the job is not complete. Save yourself the hassle and find a reputable company