Chuck's Heating & A/C, Inc

Worst experience possible. New house so it should’ve been easy. They had it ALL wrong. Once they realized that it was bad, they were forced to try and fix their mistakes. They couldn’t even do that correctly. Warning if you want a quality HVAC installation look elsewhere. Zero pride. If you value good craftsmanship, honesty, and what you’re promised then don’t use Chucks. If I could give ZERO stars I would.

A crew from Chuck’s was here the last five days installing a 2 outdoor unit, 6 indoor unit ductless heat pump system in our home in Williston. Not only was the crew punctual, respectful and professional, they also went the extra mile to work with me to make sure the slimducts outside looked exactly how we had hoped. I work from home so was here for the entire install, but never once felt the need to check up on this crew. I can’t recommend this company highly enough if you want a great Mitsubishi mini split heat pump system installed.

Kind of late in summer season to have our AC inspected under our annual service contract but do want to note we appreciated the inspection and service to assure us everything working fine. Particularly want to mention technician Bryce who did a great servicing HVAC system. He was professional, courteous and thorough inspecting and cleaning system and explained how everything was working. I’d recommend Chuck’ s. Hopefully, we won’t have to wait til spring for heating system service and Chuck’s will schedule that before winter.

Terrible customer service! Had been a customer for 14 years. Then I had to change my email address. Well they didn't get it right which may be understandable. They like to think they are on the leading edge of technology via communicating through email. But it doesn't work.... Anyway, I tried to hold them to task and getting the email corrected and for over 9 months nothing happened. When I questioned why, Rob told me he would get it straight. Well he didn't and in fact went the other way and told his boss, I'm a terrible person and Chuck's shouldn't keep me as a customer. When I called again after Rob failed to deliver, I spoke with a person named Dave (later found out he is the "boss"). Dave didn't identify himself to me at all and called me "abusive" and stated they didn't need

We had Chuck’s install 2 heat pumps in our home in South Burlington in 2015. We also hired them for the annual contract for preventative maintenance. We started spending our winters down in Florida - after 10 years of hiring Chuck’s for our Annual Contract for heat pumps and furnace, we came up from the south in May 2024 to find the heat pumps not working. Chuck’s suggested that they were too busy and we should hire someone else to take care of that and we did. We had the same problem in May 2025 and the response from Chuck’s was that since we had someone else work on our system they would drop us us as customers. After 20 years and spending close to $50k on a local business they decided to drop us as customers. All the great employees that I worked with, at Chuck's, have all left and appa