Citi Pest Control Exterminators

Second time using this exterminator. First was fine. Second time, the roach problem increased, mice holes were still found. Charles was notified multiple via text message and calls during the time window the guarantee was still active, but he continued to say he would schedule a day to come back and never did. Though the man who came to the house was kind and respectful, Charles definitely did not honor the 60 days warranty and ultimately his company did not exterminate the issues I paid to be exterminated.

Charles was very helpful and knowledgeable. He gave me a run down of all the issues that we had and offered solutions for each problem. He worked with us and gave a great price and the work was AMAZING. He and his technician took their time and were very thorough. They wanted to make sure they did the best job possible. We have noticed a great improvement in the pest situation, so we know it works!

We spotted mice in the apartment. Came across Queens pest control. Charles responded for the appointment, did a thorough inspection and applied the treatment. Since then we haven’t seen any activity. I would definitely recommend his service.

I don’t know where to start! But I guess I should start with the fact that Charles was amazing!!!!!!! He literally took his time in my home. He allowed me to ask all of the questions that I had even if the were “silly” questions! He took me step by step on the process and what he would be doing. We had a mice problem but Charles came in and fixed it up I haven’t seen any mice since! Charles did an amazing job while making this uncomfortable experience comfortable with his welcoming personality and patience! Thank you so much Charles. His service was hands down 10/10!

Called Charles to fix a bee problem on the exterior of my mothers home. I gave him the rundown over the phone and he came to consult the following day. During the consultation, he told me exactly what I stated over the phone. I thought he would bring equipment to handle the situation that day since it was on the second level of the home and we already discussed the problem areas. He said he would be back the following day at night. And I have yet to hear from him since. You can tell he didn’t want to handle the job (even my husband and mother felt the same as well) but I wish he would have stated it then.