City Island Plumbing and Heating

Directly from their website: “it's our top priority to provide the best customer service of any plumbing and heating company.” This statement is the absolute opposite of my experience. About two weeks ago I contacted City Island Plumbing for a routine job. They came reasonably quickly to install a washer and dryer and a “slop sink” (because there was not sink or gas hookup). One plumber arrived, looked at the space in the basement and called back to the office to get a quote. He had the call on speaker phone and the individual in the line gave him one price, he gave me a second price (higher than the office gave him). The difference was about $100, so I ignored it. I said yes to the work. He had to retune to the shop and pick up some supplies. He came back with two apprentice plum