Cloud Comfort HVAC

I really appreciated the service I received from Erwin. He was incredibly detailed, patient, and kind throughout the entire visit. He took the time to explain everything clearly and made sure I understood what was going on every step of the way. It’s rare to find a technician who is both knowledgeable and genuinely caring about the customer experience. Thank you, Erwin, for such excellent service!

Schuyler, was an excellent technician. Showed up on time, communication was stellar and provided diagnostic that the other companies technician did not. He saved me $700, by properly identifying the issues with my a/c-heating unit. I highly recommend Cloud Comfort.

I wanted to have my Air Conditioning System checked out with a Tune Up. I was also having an issue with a musty odor coming from my vents. My technician Miguel from Cloud Comfort arrived on time. He said he needed to check out the system to see where the problem is coming from. He found water backing up in the drip pan. He decided to change the P Trap. I could still smell the musty odor. The tech told me I should run my Air Conditioner a few days and the odor would clear up. I ran my Air Conditioner about 45 minutes one day the next day 30 minutes, the next day 30 minutes then 15 minutes. Each day I ran the AC the odor was getting less and less and finally disappeared. He finished the Tune Up by checking the pressures at the Air Compressor took some pictures. Pressures were good and my AC

I booked an appointment through the phone since the website booking did not work for some reason. The technician that came to help me was Schuyler Wood, also go by Sky. Sky is a very energetic guy and works incredibly fast! My AC unit is split system half in an apartment unit and half on a 4 story roof with no marking along with 40 other units. He was able to find which compressor system belonged to my unit by doing continuity tests. There was a lot of running back and forth between the roof and in unit testing the refrigerant, motors, and wiring. After 2 hours total, he diagnosed the issue causing the failure of the motor and which electronics were damaged. Sky was very knowledgeable and explained HVAC theory and was able to give me several options to choose for the repair or replacemen

I had a maintenance appointment with Erwin and everything was wonderful. He was a great communicator, did a thorough inspection of our system, and helped me install a new smart thermostat. Very kind and patient with all my questions. Couldn't be happier with the service!