Cole Air Conditioning & Appliance Co

Cole AC was contacted to repair my brand new Maytag washer in November 2022. They didn't make their first visit until December 2022 and when they did they said I needed a new control board and wiring harness. It literally took 4 months to get those parts in!!!! So in March 2023 2 technicians came to "install those new parts". At this point I don't even believe they replaced those 2 parts especially with how quick they did it. Well in May 2023 I finally felt comfortable enough to try a large load that had my blanket and sheets in it. Sure enough the washer stopped when it was time to drain which was the original problem in November. So I contacted Cole AC and they said they couldn't do anything bc it was 30 days from the "repair". So I took it upon myself to take the back panel of the washe

We had used Cole’s for years with AC, refrigerator and service for ice machine after my husband had died. First year an older gentleman did great, next year a young kid was sent out to service ice machine and failed to insure drainage hose was connected. I noticed the ice recycle was making noise. If my house was on slab I would have know quickly but it peer and beam. So until I went under the house and saw the large puddle of water was draining. The office wouldn’t except it was something the technician create. Therefore, i went to their office paid them off and I’ve never looked back. Hope they’re happy. Other than my wood floor buckled, wood under house is rotted and will need to be replaced because of the water leakage and is an expensive repair! Wouldn’t call Cole’s if they were the

I do not recommend Cole Air. We experienced multiple issues - from an improperly installed unit to unprofessional and seemingly unqualified technicians. Parts would supposedly take months to get it, even though another company could easily get the part. On top of that, we received untimely and random bills that made the experience even more frustrating. We tried several times to give Cole another chance, but finally had enough. It was one headache after another.

They had everything I needed. The man behind the counter was awesome and helping me get what I needed.

If you need repairs, move on from this place. i have been waiting for 3 months to get my fridge fixed. Took two weeks to get them to come out to look at a new fridge less than 7 months old at the time, But he was only their less than 5 minutes but some how new exactly what parts needed to be ordered. That was over a month ago. Then when parts finally arrived they call to show up to install parts but nobody was home because we were not told the parts had arrived or to schedule the install so its our fault we were not home. Then when we scheduled the parts install on the date & time they gave us they don't call or show up. I had to call to find out that the only tech they have is out sick and we have to wait another week. I wish someone would have told me to look at the reviews first. So i