Colonial Parking

You trust that the valet won’t mistreat your vehicle but that isn’t the case. The valet scrapped my truck against the wall and parked so close to the wall that he had to climb out of truck. This is insanely unprofessional and disrespectful behavior. They’re also very rude people

I hate parking here. The attendants are unhelpful, confusing, lack communication skills, unorganized. I've had to chase them down multiple times to get my keys back so I can leave. They have EV charging spots (Charge Point). On top of the payment to park in the garage, they have ADDITIONAL parking fee per hour to park in the EV spot plus the charge per kW to juice the battery. The only reason I keep parking here is because this is where my gym (Anytime Fitness) validates parking.

DO NOT PARK HERE!!!! A parking attendant was was spotting my car on the morning of 12/8/22 into a parking spot next to a pillar. He kept saying I was good and then I heard the crunch. My car now has a large dent and many scratches. His response was unapologetic and actually said "oh well, these things happen" and then walked away. If you're spotting someone into a spot, it is your responsibility to say something when they are about to hit a freaking pillar!!!

If I could give no stars I would. The garage was very full. The attendant took the keys and was jockeying cars. He or another person scraped the front panel against something concrete and denied the whole thing. He said they don't accept liability. The repair quote is $750. I sent an email to the company and if they reply to me I will update this review. Until there is an update... do not park at this Colonial garage or any other. They treat your vehicle like trash. UPDATE: The garage emailed and asked for the driver to come in a file a claim. The claim was denied because it was not filed on the day of the event. This garage trains their employees to tell customers they are not responsible, tell customers to file a form online, then tells them to come in and file a form in person, then de

I have been using Colonial Parking for the last year. Habte assist me every morning and evening. He is a great associate and a good asset to your company. The parking is limited on level B3 but he does his best to accommodate me every single day. Thank you Habte for all your help.