Comfort Air of New Bern

I have used them for a few projects over the years and have always been impressed. - Replaced upstairs heat pump unit - Replaced all ductwork in the attic - Added refrigerant and replaced the defrost switch on our older downstairs heat pump condenser (today). It will be extremely cold this week, and I noticed our condenser wasn't defrosting, so it was full of frost. I went on their website and completed the contact form on Sunday night. At 7:30 AM, I got the call that they'd be here in ten minutes. George has helped me multiple times and is willing to explain everything to me (I try to DIY as much as I can) while he works. He is excellent at communicating his plans, the rationale for the actions to take, the costs involved, etc. Thank you!

I cannot say enough good things. Always professional and knowledgeable. And they wear boot covers which can seem small, but I really appreciate it. Comfort Air has installed and serviced several units for my company. Most recently they came to my house to check on my heat. We have a toddler so it was super important to make sure this was handled asap. Anthony showed up within an hour of my call. Was told they needed to order a part, which came sooner than expected. They had it fixed the same day. 🙌🏻🙌🏻 Anthony was very kind and professional. I’ve also had many experiences with Sean who has been phenomenal. I know that no matter which tech comes, we will be taken care of. Thank you so much Comfort Air ❤️

I just had a new HVAC unit installed yesterday. They showed up when they said they would. They were all professional and polite. When they finished they cleaned up after themselves. They educated me on the new system. The new unit works as it should. Two people recommended Comfort Air of New Bern. I'm glad I listened! I would recommend them!

Walked in to schedule a consultation of installing a whole HVAC system, which was scheduled right then. I then went to meet Marty and get quoted for a new System in which afterwards I never received any e-mail or calls so I called to follow up . The results were a waste of time he gave me the runaround and still no quote for work request requested. They are not very professional when it comes to their customers and communication .

If I could give 10 stars I would. Comfort Air of New Bern had to come fix my heating one year and recently my Air. Both times they were very professional, very kind, helpful and reasonable. I decided to replace my 22 year old HVAC and of course I chose Comfort Air. They did not disappoint. They were so efficient and took excellent care of my home during replacement as well as excellent pricing. I'm so glad I used a hometown company, they really took care of this old single lady. Thank you Comfort Air. 10 stars.