Comfort Zone Heating & Air Conditioning

In 2020 we had Comfort Zone Heating & Air Conditioning install a new, "Central Air System", to replace our old swamp cooler. To do this they had to vent a 2" exhaust pipe to the exterior of the house. I ask them to make a hole through our foundation, and put the piping out the back of our home. But they DID NOT> Instead, they installed the piping into the adjacent bedroom in the basement and plumbed, over the top of an existing door, long the wall and elbowed the piping to an existing basement window. Instead of piping it through the original foundation. To make there job easier, for them no matter what it looked like. The technician told us, that they COULD NOT put the piping through the foundation wall, because there was a metal plate in the foundation. (Which I believe, was a lie.) Th

Would definitely not recommend for multiple reasons. This was a new build installation in which the HVAC company owner (Nash) installed a smashed air handler. He refused to replace the damaged unit and offered only an extended warranty and no reduction in price. We felt we had no choice but to accept at that point in time as we had already paid the majority of the agreed upon price and needed the project completed. We lined him out at the onset of the project, telling him the plumber would need 6ft of space on a shared bench. His employees only left the plumber 3ft of space. When we brought this to his attention, he admitted the error and agreed to fix it but only ended up leaving 5ft which made it very difficult for the plumber. Throughout the project, my husband had to bring up errors m

I called for an appointment on Aug 29 and was told the service people would be there by 3 o’clock on Aug 30th to fix my air conditioner. When no one showed up by 3:30 I called and them and ask why. the receptionist and said that they decided not to take any new customers. It would have been nice if she would have called me back it told me that when I made the appointment so I could call a different company and not sit in a 90• house waiting for them. I called Hawks air and they were here within an hour.

I’ll give them an extra star for being open on Sunday. However, the igniter he sold me at a 200% markup and assured me would work in my furnace was in fact too short and did not work. Everything is working great now that I contacted a real heating technician who provided the correct part. When I provide my furnace model to an HVAC professional and they provide a part, I don’t want to have to question whether the part is compatible. Luckily, I was preemptively informed that there would be no returns even if it didn’t fit. Almost like he knew it wouldn’t. Very disappointed. I wish I lived in a world where I could trust the integrity of professionals. I guess I don’t.

Atrocious service. Their man came by to evaluate our AC unit, which had failed. They recommended and charged for one replacement part after another, none of which worked of course. The second time their man came out, the power mysteriously went out minutes after he got on the roof - their man left the site without saying a word! Needed an electrician to come out to fix the problem. Their man later claimed to their boss that the power was already out when he got there! The second man they sent out arrived hours after his proposed time window and recommended another expensive replacement part that did nothing. And oops, it had gotten dark already, so obviously he still needed to bill his time without having done anything. After all these problems they threatened to put us into collections