Commercial Pumping Services

Words cannot express how grateful I am for the entire team at CPS. I first used their services about 5 years ago. I was hosting a Bat Mitsvah at one of my venues and had about 300 guests there. Apparently I had a malfunction with my grease trap, and grease began backing up through my kitchen and into my dining area. Being that it was 9pm on a Saturday I couldn’t get Grea**masters, All S**r, or anyone else to answer the phone. That’s when I came upon CPS. Lisa answered the phone right away and had a truck on site within 25 minutes. They got the trap pumped, corrected my malfunction and saved the night! Fast forward to today and I use CPS across my entire portfolio of properties in the St Louis area, 35 of them to be exact. They’re always there when I need them, and anytime I pop in to show

CORRECTION AS OF TODAY I would have a hard time calling them if they were the last company on earth for their services. For the third time they did not show up on time even after we agreed to a $100.00 up charge. They can not be trusted because they are not capable of doing what the say they will do. I left below my original review just to show we gave them every opportunity and they just don't care anymore. We As a restaurant owner, serving our customers is a top priority. To do this, we require service that treats us as we do our customers. Commercial Pumping Services did absolutely everything right from scheduling, communication, sense of urgency, attention to detail, competitively priced, professional and they are naturally nice people. They even offered to mop the floor in the area

Called to schedule serveice 2 WEEKS AGO!! and was told their trucks were in the shop so we scheduled an appointment further out I Called one day before to confirm the appt because i forgot the time they were going to arrive and was told they would be there (the lady was 100%sure) The day of service i was called one hour before the appt and was told both of their trucks were still broken and still in the shop - WHY was i not told this when i called to confirm my service appt ? VERY UNPROFESSIONAL! Will NOT BE USING THIS COMPANY AGAIN JUST A WASTE OF TIME-do yourself a favor and book with any other company

Great hospitality!