Conner, Inc.

The customer service is AWFUL!!! The one person who answered the phone was very rude and had no answers for anything. He told me that he could write up a service order but couldn't give me an appointment as to when they could come out to do the work. I explained that I worked and that he could not call me the day before telling me they would be there the next day. I have to make arrangements at my job. His response was he didn't know what he could for me then. Do not do business here. Just like him I work and things need to be put in place. He didn't seem to quite understand that concept.

I much rather leave good reviews but unfortunately this one did not run that.. I had come in contact with this company after a bad experience with a worse company through my home warranty. They were able to come out and charge my AC unit and the technician went under to look at the air handler and found that the coil needed to be cleaned causing significant issues with the airflow. I was advised that I would be called to schedule an appointment that did not occur so I called to schedule an appointment an appointment was made they advised me they would call me the morning of to confirm a time. The morning of this appointment they called and canceled claiming they wouldn't be able to come out for the rain it ended up not raining. They said they'd call me back to reschedule a month later I st

It seems I always need these guys in a hurry. Probably you do too. No matter, they will get there ASAP and will do a great job sniffing out your problem, if it isn't obvious, and have it fixed very quickly. The couple times I needed them,for leaks under a house, where no man dared enter, and they dove in and fixed the problem bery quickly. Same day that I called. Make them a staple in your household infrastructure supprt. You won't be disappointed. .

The technicians are all great but the front desk customer service is awful. This is a crucial step in the customers first experience with the company. I overlooked it both times because the techs do a great job. Today when I called with my heat pump problem, I was schooled about how thermostats work, as if I was a complete idiot. I think mostly he was not listening to me. Then I was not given a call back as to when someone can come to my house. So 5 hours later I called back. the same person answered the phone sounding frustrated (not a pleasant way to answer the phone ) he told me to call back tomorrow. REALLY! I should call you?! I’m sure someone from the office told him to call me with a time for tomorrow. Before I had the chance to say thank you he hung up on me! My BP was so high.

Prompt response and great service from the whole team. (Randy is a savant with heating and cooling systems). Highly recommend them for your home or business.