Construct Associates, Inc.

I want to share my story because I would have been a returning client however I experienced terrible customer service working with Stephen. I’m not sure what’s going on over there, but the proposed designs for my renovation project had several elements that I did not ask for. The interaction between the designer and Stephen was awkward, no one seemed prepared or took my tight deadline for the project seriously. What’s more shocking is what I was charged for the designs I was presented with. When I asked for an itemized bill, there was no response. $1700+ for an incompetent design proposal is ridiculous and unexpected. In my experience, Construct Associates lacked communication, attention to detail and basic customer service.

We wanted more light in our living room and the folks at Construct designed a wall of windows that fit the décor and angles of our room beautifully. We were impressed with how well everyone on the team worked together and with the high quality of workmanship they exhibited. The dusty mess we anticipated never happened. Our furniture and floors were covered with plastic and cloths and a vac was used to clean up. The living room was less dusty when they left than when they arrived! We recently had an energy audit done and the thermo sensor indicated that the windows were installed well and that there was no air leakage. We are VERY pleased with our windows and feel fortunate that we followed a friend's lead to use Construct.

We worked with Bob Walker, General Contractor and Partner at Construct Associates, for the design and build of an extensive renovation of our new home, beginning in January 2015. The design and estimate were thorough, well thought out. His experience in the field is obvious. He has a respect for a home's history and the neighborhood in terms of design/architecture. Yes, the estimate was higher than we expected, but Mr. Walker's detailed spreadsheet/explanation of costs accounted for many things that other companies we interviewed did not. We also knew a few of his clients, were able to see some previous work, and they all were consistent in praising Mr. Walker's honesty, experience, and standing by his work. Mr. Walker was practical & straightforward. A few items ended up being less,

Does not stand behind work. Starts off well but does not follow up. Does not supervise and manage quality of subs. Does not correct errors. Left at end of job without completing and has not followed up on items. Would not recommend this company.

Construct Associates does quality work with great communication, responsiveness and high standards.