Controlled Hydronics

Chris the service technician was outstanding; friendly, professional and extremely knowledgeable about all things plumbing related. He and Wesley his assistant were able to quickly diagnose and fix both our toilet and shower drains which were clogged, with detailed explanations and even drainpipe videos to show what they'd done. Thanks to this great experience with Chris I plan to hire Controlled Hydronics again to replace an old toilet and for a future full bathroom remodel. I highly recommend his services to anyone!

$500 for 1.5 hour of a technician on-site to install a 3" pipe and some tape to fix an exhaust leak. This pipe is easily accessible, and the technician had equipment to detect where the leak was. The fix didn't even need tools to do the job. The only reason I didn't fix it myself is that we were out of town. The technician was on-site less than 1.5 hours, but the bill was for 2.5 hours. A company rep claimed that the extra time on the invoice was drive time. We were never informed we would be paying for drive time. We were supposed to get a service contract before the technician came out, but we have yet to see that. They just invoice whatever they want. Their website says 'satisfaction guaranteed'. That's not the case. The photo shows what a $500 repair looks like.

Our hydronic heating system's boiler was locked out and we had no radiant floor heat the first week of January. Called CH, spoke with a very friendly customer service rep who forwarded their service agreement. An hour later received a text from Joe, our technician, who indicated he would be over before 3:30. Arrived early, was very familiar with our Lochinvar boiler. Performed some diagnostics and after an hour or so of very conscientious work was able to adjust the boiler's gas valve and get our system functioning. Would most definitely use their service again and recommend them to anyone in the Durango area that has a radiant floor heating system in their home in need of service.

The office is so friendly and new management team is very knowledgeable.

Work