Cooper & Bright Plumbing

So, I want to make it clear I did not use their service. But looks like they are the superstar of Texas as they don't have time to talk to you. One of the worst Company who doesnt bother to respond to customers. The story goes this way: I contacted them 4 weeks earlier and talked (over the phone) to the owner for a job at a commercial space and he took all information about the job and said he will get back to me to send someone to give an estimate. Waited that whole week no respond. Following week I called and front desk lady said he out, I told her about our communication and she took my details and said will tell the owner as soon as he gets back. No respond, I called back in 2 days. She said the owner is not at the office and when he gets back she will inform him about me. Week passed

Fast and professional service at a fair price. Edit: I must say that there seems to be a change in the customer service side of the business. After many years of good service, it has changed. After scheduling a service call, no one showed up on the scheduled day. Several messages were left on the phone, and no return call. I finally did get a representative on the phone that stated that they had the wrong number in their system and the tech couldn’t get ahold of me, and they could try to reschedule. Not sure why the change, but it disappointing. Not going through that again.

We had a potential issue with our one year old home. Cooper & Bright immediately responded, was deliberate and thoughtful in eliminating potential root causes, and reassuring in their approach to figuring out what to do next. They didn't jump to conclusions and were willing to work with us over the course of a few days to rule things out. Really appreciate their professionalism and graciousness with us as we sorted out what to do about a water leak we couldn't quite figure out.

Moved our office into a different commercial building. Inspection turned out less than perfect on the plumbing and we could not get the permit and needed the office up quickly. We told them our situation at the end of the day, they came out the next morning, ordered parts probably overnight because they were out the following day to fix everything and finished right after lunch. Was able to schedule the inspection for the same day. For such a rush and what needed to be done I expected the price to be three times the amount they are charging. Definitely recommend them!!!’ Thank you!

I screwed up trying to replace a tub spout and twisted off the copper nipple flush with the wall. There is no rear access to the valve. I thought for sure it was going to be some major demo to repair. After talking to Scott Cooper I was put at ease and assured they could do the job without any demo. If you call talk to Gerry in the front office, very professional and great person.