Cooper & Hawkins Incorporated

I had high hopes with Cooper & Hawkins given their long history, but my experience was frustrating. While they offer HVAC and refrigeration services, their communication was poor and scheduling felt disorganized. I waited longer than promised for a technician, and when they finally arrived it seemed like they weren’t fully prepared to diagnose the issue. Prices also felt high compared to the actual work done. Some staff were polite, but overall I left feeling under‑informed and let down by the process. It didn’t match the level of professionalism I expected from a longtime contractor.

I had such a great experience working with Cooper & Hawkins. They did an excellent job and everyone was so friendly. If you want an quality, easy and stress free experiance this is the company for you.

We bought their HVAC around 2 years ago, and it is broken after one year(their sales told me they don't even know why). You will be amazed how rude & unprofessional their sales are, and how their attitude can change so much when you reach out to them after your paid and now the HVAC is broken. I just spent another 3400+ to fix it since they claimed some parts of the charges are not covered in the warranty. They don't feel sorry or is a big deal, not even a single reply when I was trying to figure out the cost of my payment, as they have made changes on the numbers on the email and invoice. Instead of trying to figure out how to clean up their own mess. They hang up on me when I was standing in the bank just wish to find out how much I need to pay in total . There is no one you can

I have used Cooper-Hawkins Engineering many times and they have always exceeded my expectations. They are professional and very thorough. They take the time to explain the process and my options. They are so friendly and I know I can trust them. Also, I love their new website. It is so easy to use. I strongly recommend them!

I did a bunch of research to find a trustworthy heating/AC company and I’m so glad I found and went with Copper Hawkins!! They came and fixed my heater right away, being careful and mindful of my space. Very professional, knowledgeable (knew the ins and outs of my building’s old heater) and got the job done in a timely manner is something I greatly appreciate! I would highly recommend them to anyone with any AC/boiler/heater issues. Special thank you to our service tech who took very good care of us!