Cooper Installation Services

Not sure why there’s so many bad reviews, but our experience with Cooper Installation wasn’t anything close to the previously mentioned issues. We scheduled our flooring installation through Home Depot and Cooper sent out two guys. The guys did a great job ripping out all our carpet and replacing them with the Lifeproof vinyl floors. They were very professional, kept us updated throughout the process, careful around our furniture/walls/decor, and cleaned up after themselves. For roughly 1000 sq ft, it took them around 1.5 days.

Complete disappointment from start to finish. The most frustrating part of this experience is that although Home Depot hires this company, I ended up doing all the follow-up, coordination, and clarification on work that should have been managed by the installers themselves. I oversee 4–5 flooring replacements every month, and I have never encountered this level of disorganization. This company consistently added unnecessary work to my plate—work that any motivated vendor would gladly handle. Instead, I was met with excuses at every step. The communication from both the installer and Home Depot was astonishingly poor, leaving me as the point person for problems I did not create. They quoted the project without even seeing it, and when they arrived, they immediately increased the price. A

We booked through Home Depot and they did a phenomenal job!! Showed up at 9:20 & left at 11:30. They did 3 bedrooms and a hallway closet. They were all very kind and wore shoe covers on top of laying mats down since we try to keep no shoes in the house. Our master has a seam due to the size of our room, but you can’t find it. They were very careful around our wall decor and didn’t cause any damage to baseboards. And they cleaned up the mess after. Highly highly recommend!!!! we will be booking with them again for other areas of our home.

had a very disappointing experience with Cooper Installation. During the job, they broke my TV, and despite multiple calls and texts with Gabbi, nothing has been done to make it right. They also left excess carpet dumped in front of my house, which is completely unprofessional. I’ve followed up several times, and I’ve been patient and reasonable, but it’s now clear they have no intention of fixing the damage or even offering a solution. If this isn’t resolved soon, I will be filing a formal complaint with the Better Business Bureau. Extremely frustrating and unacceptable customer service. I would not recommend this company based on how they’ve handled this situation.

I don’t even know where to begin. The way this entire project was an epic fail. DO NOT use this company for your flooring needs. They were assigned to me by the Home Depot in Frisco off of Eldorado (whole other story) which should have been seamless. The unprofessionalism from Cooper Flooring and the HD regarding my concerns had me so dissatisfied with both companies. Without going into too much detail, they did a sloppy job! I will post pictures. They damaged mostly all the crown molding in every room, broke my mirror, left nails sticking out of the quarter rounds, all the cuts were so uneven and patched together, I mean the list goes on. The guy tried to hide the damage with caulk like I’m booboo the fool. Then they tried sending him back to allegedly fix the nails sticking out and oth