CRDN of Northern Illinois

This cleaner was picked by insurance to clean the smoke smell from our clothes due to a fire at our home. We are a family of 6 - it was a large order 56 bags worth! We sent emergency items to them and to Servpro- Servpro delivered within 2 days. CRDN took 2 weeks!!!! They have held our items now going on 10 weeks they promised an 8 week turnaround time. They can’t give me a timeline on “inspection delay” - they won’t release any of items already inspected and at this rate my kids will be outgrowing all their clothes. They confirmed they would rush our shoes - to get them to us sooner, we still haven’t received them. Very disappointed on lack of promptness even to get a timeline or percentage complete. 2 stars for Rachel and Jessica whom do seem are trying to get answers but still are

They destroyed over 50 pieces of clothing, and chipped an 84 inch TV, but have been unresponsive with a resolution

BEWARE CROOKS!!! This company is only here to screw the insurance companies, they send a lady out by the name Lisa Parducci, to do my cloths and electronics she was fine until she told me they were going to fix my tvs after I watched multiple gallons of water go threw back end and i told here no way then her whole attitude turned 180 she is one of the pushy rudest people I have ever met when she did not get her way, she then send two ladies out to pick up cloths the had 8 inches of snow in back yard and lady pulls right in back yard and get stuck and ruts the the grass and has to be towed out, the take my cloths, call a few days later and they tell me the are in production and I tell them to stop and they tell me NO, they are no holding my cloths and wives wedding dress for three months h

Lisa was spectacular! She was clearly skilled at her job, very responsive and, importantly, sensitive and compassionate. Experiencing a fire and its insidious, extensive damage first hand is shocking and overwhelming. Lisa was indispensable in helping me through it. She is a true professional and an extraordinary person. Kudos to you, Lisa! And, thank you from the bottom of my heart.

They returned some of my clothes smelly with rips and stains after a water loss in my home. Also delivered boxes and boxes of items from my home that included uncleaned boots, shoes and purses AND personal checks and.checkbooks!! Why would they have to take checks from my home? They promised to pick up on Friday, but didn't!! Now I have to sit with contaminated stuff all weekend? No, my husband had to move all of this stuff from our rental home all by himself, despite someone from CRDN sitting in his car at the time, he would NOT help my husband!!!! They also delivered five boxes of contaminated clothes with a sticker that said "items in this box cannot be restored- do not open them or other items could become contaminated. I refused these boxes and could not believe they were deliv