Crest Contracting LLC

What my experience with Crest roofing contractor was not very good. They work fast but the quality of the work very poor. They replace the shingles of my house, the way they installed it were not lay out properly. Some of them were lifting not flat and nails were underneath it. They were popping out and pushing the shingles up.after they were finish they left behind a lot of the nails on the ground. They did not clean up and someone might step on those nails and have accident especially if there’s kids playing around the house. I notified the in charge person he sent a person that suppose to fix the shingles but the worse thing he made it worse taking the shingle out and not replace it. The 2nd time I notify the in charge person he was ignoring my calls and wouldn’t answer my messages. I

My company has used them a few times and the reoccurring theme is that, initially they show up quickly to check out the problem. It will then take a week to over a month to get the estimate from them and they may or may not show up to actually do the work. I had to call three times for the last job because they no called, no showed their appointment. We ended up getting the parts and doing the work ourselves.

I would give them 0 stars if possible. We worked with them and they were *horrible*. They were incredibly unprofessional, did shoddy work (for example, the new roofing material didn't go to the actual edge of the roof), & we ended up with a new leak where there wasn't one before - and in some ways the biggest problem was that their communication was worse than bad. I looked into filing a formal complaint with the BBB but the process is lengthy and my family received a cancer diagnosis at the same time so we didn't have the stomach for some long procedure. Their roofing crew had a personality conflict with our renter, the decided they hated him, but they could have addressed that totally professionally, along with the point-by-point list of shoddy workmanship, and resolved it quickly and si

Excellent response time from the very beginning to the end of the project. A Crest representative inspected our entire roof and gave us a very thorough explanation of what was causing our leaks. My wife and I decided to go with them not only for our repairs, but also to change out our old clay tile to cement tile roof. We were updated every step of the way, never feeling left in the dark. The crew doing the work was polite and worked quickly. Great job, Great company! We would highly recommend Crest Roofing to others in need of tile roof repairs or replacement. On time, professional, pleasant, knowledgeable company that was easy to work with. Thank you...John & Rose

TLDR- DO NOT use this company if you need your roof work completed according to their schedule. Everything began well with timely estimates and communication to schedule repairs. Made a deposit and was scheduled 2 weeks out. Then communication went dark... Called after they didn't show at the scheduled date and was told it would be another 2 weeks due to rain. (It hasn't been raining!). They did refund my deposit after I had to call them when they didn't show up. Luckily I paid the deposit with a credit card and that also offers some kind of protection. I would be hesitant to send this company cash for the deposit. I can only imagine how difficult that would be to get refunded. Hopefully they get their scheduling figured out and communication with customers improves.