Critter Control

It’s rare that I leave a low rating. I’m usually the first to rave when great service is delivered. Unfortunately, this was not one of those experiences. If it weren’t for the kind technicians who did their best to help us, I would’ve given the company one star. We hired the service due to a raccoon problem. They were getting in through our side gate. The salesperson advised that a monthly service was required — no problem — and then quoted us $700 for one week of service, plus $79 for gel. We agreed and signed on a Thursday. The first appointment to set traps was a no-show, and the salesperson was suddenly unavailable. The technicians didn’t arrive until Monday. Once service began, I learned it only covered five weekdays, not a full week as implied. Still, we cooperated. The technician

Bill the manager worked hard to get a tech. Adell came today did a good job. They were both good. Other than that the company is a disaster. When they came out the first time the techs did a horrible job leaving open spaces galore.i called Critter to come out and they never came out. Bill the manager finally got my case and it took him a week and a half to get someone out here. Finally he got Adell who came out and did a good job. I hired Eric critter regulator the day before because no one was coming out.and he did a good job. When Bill called me to say he had a tech for Friday I told Eric to leave the rest for Adell. I was charged by critter control $1500 up front for work that was a disaster. I want a refund and I will not stop fighting this scam they put on me. If it wasn't for North

After noticing my raised garden beds and yard were torn up I found Critter Control online. I called and they scheduled Caitlyn to come out the following day. Caitlyn was very friendly and able to spot the culprit’s paw prints on my fire pit cover. She gave us our options and we decided to try trapping whatever it was. She set up for Andell to come out the next day to set up the two traps in the back yard. Andell was also very friendly and helpful. He texts when he is on his way and makes sure to let me know when he has arrived. So far it is day 3 and there have been 2 raccoons and an opossum that he has been able to take from my yard. I would highly recommend Critter Control to anybody who needs their yard animal free.

Lucas is my service representative that services the rodent bait traps. I love this gentleman's service because he texts me when he is scheduled to come by the house, then texts me when he 20-25 minutes away and then again at arrival so I can go over the bait stations with him. Lucas answers any questions I may have. He is polite and professional. A great asset for Critter Control and service representative to his customers, He knows Custer service and delivers exceptionally. Thank you Lucas and Kudos!

Our 1st experience so far & in my opinion due to the technician tardiness has been horrible. The lateness & delay without a courtesy call is unprofessional & unacceptable customer service! I hope to get some resolve today after making 3 calls to complain for our 8-10am window not being honored! The service technician named Britton, who was suppose to call 30 min. prior to showing up & show up for the job has not come through yet & it's 12:09 pm! There is NO excuse, everyone has cell phone access to simply make a call! I would NOT recommend this company!