Dalco

Had a noise in condenser unit at my leased property. Called to have it checked out. Service technician scheduled visit with tenants and then sent me an estimate for a full replacement of the entire system - $11K. No feedback on the noise problem. Got a second opinion and was told that the system is old but running. The noise in the condenser unit was from a loose part. Criminal!

I was reading some Google reviews for HVAC companies in Dallas and noticed a few common complaints customers mention. Just curious — do you ever look at competitor reviews to see what customers mention the most?

My heater went out last night so I called this company in the morning and within 30 minutes there was a technician at my house. They let me know the service charge up front and gave me an estimate before any work was done. I am so impressed with how efficiently the technician worked and how well he knew his inventory. Jonathan was great and we will definitely use this company again!

I needed an emergency service towards the end of the day. Kate made sure the techs came out within that hour . They got my unit up and running and were very kind and knowledgeable. Thank you to the wonderful technician’s for their hard work and helping me understand what was going on and for not charging an arm and a leg for the service. I will be recommending them to family and friends. Thank you dalco.

To say I'm disappointed is an understatement.. I reached out to Dalco after buying an investment property. I just needed a company to do biannual maintenance for my unit. They originally came out on a Monday, checked the inside unit and a sudden surge of storms delayed the checking of the outside unit. I understand they needed to come back at a later date, weather permitting, but we're pushing two weeks and I have yet to have the outside unit checked and no one has returned my calls. I can't believe in this economy I'm having to beg a company to take my money.