Dalton's Carpet Outlet

We hired Dalton’s Carpet Outlet for carpet installation and had a very disappointing experience from start to finish. Communication was poor throughout the project. Scheduling was disorganized, with multiple changes and reschedules that caused unnecessary disruption to our home and family routine. When you are replacing flooring, timing matters — and we did not feel that our time was respected. The initial installation required correction, which added further inconvenience. After issues were addressed and a balance adjustment was agreed upon, Cy contacted my wife directly requesting additional personal payment through Zelle/Venmo. This was completely inappropriate and unprofessional. Payment matters should go through proper company channels — not personal payment apps. Overall, we did n

After the installers completed the initial install, I noticed that the edges of some rooms and stairs were not fully connected to the pins and they were pulling up easily from the floor. I asked for Johnnie to inspect this without providing too much detail to see if she'd catch it and she didn't. So I had to call on a Saturday to have them come fix those issues before issuing a final payment. Johnnie showed up with Cy - who was communicated to me as the lead installer. When he entered the home, I greeted him and he huffed and puffed, making as much noise as he could showing his frustration that he was there. I showed him the areas I was concerned about, including one room where every corner and wall was completely pulling up and not attached at all. He quickly got defensive and aggressiv

I would definitely choose Dalton carpet doing my LVP on Charlotte pk. The wife Johnnie was one of the most patient and helpful person I've ever met. I kept going back and forth between carpet and planks. They were very helpful. Great honest and good people. I'm very Satisfied with my floors. Thanks, Micki

Dalton replaced the carpet in my master bedroom. The customer service was great from start to finish. Everybody was so patient and nice from the warehouse, the retail store, to the guys who installed our carpet. I especially enjoyed meeting Johnnie. She came to our home to measure and sat watched TV with me while we discussed various carpet options. The new carpet is plush and very high quality. Their pricing beat all the competitors!! We will definitely contact Dalton again for our future flooring needs!!

We bought a house in S Nashville and got in a $$ pinch when the HVAC failed the first week! Johnnie was so helpful picking out discount carpet for our bonus room on a Friday, and Cy had it installed by the following Thursday. This is a small operation so you definitely have to be flexible with install scheduling but it's worth it. Best of all we saved a lot of money over even the cheapest options like Empire or Lowe's and got higher quality carpet. A++.