Delta Services

Delta and USAA together have caused us more problems than they fixed following a water incident. As a local business owner, I want to support others like me...this has been roundly tossed back in our face in this case, without empathy, transparency, communication, or concern. 1. We paid Delta a $6400 deductible directly to get water mitigation underway, and mitigation went okay (Day 1-2 after water) 2. Delta secured contractors to do the repairs, and provide a insurance estimate (Day 45-60) 3. Delta told us to "take the deal private" with their contractors 4. Delta's contractors cancelled on us as soon as that happened. Delta would not come back into the picture when we told them. 5. We went to Craigslist to find a substitute (Day 60+) 6. Substitute did bad work which we fixed with our ow

We had a bathroom flood with water leaking down on the Livingroom ceiling. I advised my insurance company who sent out Delta Restoration Service. They were very prompt in calling me after the insurance company advised of my need. They came out as expected, do a wonderful job of clean up. However, I asked the tech, several time, if I was going to need to get someone to fix the holes in the ceiling that they made to dry out the ceiling. I was assured that they "handle" the entire clean up, one stop stop. He told me their construction crew would be out to give an estimate as soon as they were finished, that was around May 12th. I had family staying w/us for a wedding but holes were still in the ceiling when they arrived. Called them a few time, once the lady told me that I needed to contact m

From the day the Delta team arrived after our water leak to the day everything was renovated and finished we felt very comfortable with the staff and their courtesy and professionalism. Everyone was very experienced and friendly and a pleasure to work with and they engaged seamlessly with our insurance company. It was also great that they can handle everything in house from the water mitigation to the dry wall, flooring, cabinetry, you name it! We are very happy with how everything turned out and would highly recommend Delta to anyone in need of their services.

We had a leak in our kitchen from the master bath. They arrived promptly (even early) and got to work to get our ceiling and floor dried. We had no issues with their service or people. We did have another issue stem from our original service. Delta Disasters owned the issue and took care of us. Things happen. To me, it is all about how the company handles the issue once it happens. Delta stood by their word and took care of us. You don't often get that from a company. Bobby was great managing the project. A shout out to Beth, Phillip and Trevor for doing a great job moving our furniture back in and having patience with me. Thank you, Delta Disaster Services. While I hope I don't have another issues, I know that we will be fine with you in our corner.

Delta's customer service was exceptional. Ashley was very detailed with my repair schedule and made sure that I understood who was coming into my home and what part of the repairs they were completing. They were on time for each appt. I felt comfortable with all of their employees and subcontractors that completed the repairs to my home. The workmanship was impeccable and I will definitely refer Delta to anyone that has a disaster in their home. 😊