Dempsey Oil & Air Conditioning - Boiler Repair, Furnace Installation, Gas Heat

Was the only option from American Home Shield. Paid for a tune up through AHS, Dempsey dispatched a technician. Was told a "tune up" was only a visual inspection the furnace worked. AHS document clearly states burner cleaning and electrical connection work is to be done. AHS never followed up and took three calls before they told me Dempsey oil reported there was a repair needed. The technician never told me this and I was there the whole time with him. Basically paid $100/ burner for someone to look that the flame turned on.

Avoid this company. In the era of online reviews they truly don’t understand how important treating customers with respect is. It’s not a matter of getting the job done, it’s a matter of giving customers a cut-above experience. They performed the work we contracted them for, but when we were on vacation and 2000 miles from the credit card we needed to pay our balance with, the manager/owner Eric would not allow us the 5 days to get home and pay our balance, and instead threatened to send the workers back to undo what they had done. And then compared what we were asking of him (which is what every other company has ever done — allowed customers Reasonable time to pay) compared it to stealing a gallon of milk! He berated us and spoke with absolutely no gratefulness for the money he just

Shadiest contractor to date. Chris & Britney come out to assess our 12 year old hot water heater that needed to be replaced. They spent less than 15 minutes checking out the unit & most of that time was spent on snap chat. Our hot water tank is covered by American Home Shield; in addition we get an installment cost of $1,500. When we asked for an itemized receipt, the shadiness became evident. Chris refused to provided the assessment stating the cost had to do with pipes & making sure they were up to code. I then asked what kind of pipes, as a home owner I am very knowledg$500 for copper pipes, $500 for a $500 for gas line, & $500 for flute module after many attempts to get a itemized receipt we got the run around. The assessors left our home & the office representative Cindy could not ema

What I really think they are doing is up charging home warranty customers. I agree with the other reviewers. Dempsey is shady. Hard to get an itemization of what they are charging. I asked for an itemization for a new furnace. You shouldn’t have to ask for this. Wanted to know what was the total cost and breakdown including what was being covered by the home warranty. And what type of furnace they were installing. All they wanted to tell me was what my out of pocket cost would be which was thousands. How can they expect someone to pay for something if they don’t know what they are being charged? They need to be investigated .

Over priced Shady company. Never call this company, asked them to check out why only a couple of radiators are getting warm in the house they sent someone who knew nothing about gas steam radiators promised they would send someone who knew more about that kind of system no call no show 3 times in a row. When you call them they keep you on hold for 30 minutes hoping you will hang up.