Design Floors LV

We stopped in by chance just to look at kitchen flooring and I’m so glad we did! Amy and Rick were both so helpful and there were so many options to choose from! Our new kitchen floor looks great and I love it!

The custom area rug we purchased a little over a year ago has had issues with the binding from the start. I wish we had never accepted it when it was delivered. We contacted them, they came out and did some trimming which didn’t help and the rug continues to deteriorate. Will not shop here again.

I should have reviewed the reviews first. I definitely would not recommend this place at all. Had a floor put down in my kitchen. The installer used cardboard to even it out,should of known then. I now have a dip in the floor. When telling Rick he should of sent more than one person he said the installer likes to work alone and if he needed someone the installer would take along a friend of his. Is the installer even qualified? I am now noticing pieces loosening that I have to step on and they still don't adhere. There are also bubbles. Go to Home Dept or Lowes!!! Should of listened to my husband!

Pleased with the outcome. We purchased carpet under the previous owner 8 years ago and within 18 months we had significant buckling. Called them and they sent out someone to restretch it free of charge which lasted about 6 months. Called again and they would only restretch it for a fee. Had it restretched by a private contractor and that only lasted a year. Waited a couple years than contacted design floors which had a new owner. They graciously sent out someone free of charge to restretch it but it buckled again within a few months. I contacted them again and the only option was to contact the manufacturer which they did. They continued this process for me and they were able to get the manufacturer to replace my carpet for free because it was faulty. It was a long process but they were ea

I’ve done business with this company, 3 times. The first 2 times were wonderful. The third time, was not. Very unprofessional, unorganized and lack of communication. I called and Spoke with Rick to schedule measurements on the house I was purchasing. My realtor advised to measure everything. When I called to get the price on the carpet, they did not include my master closet into the price, Rick said he would make sure there was enough. Also asked if I can pay in FULL for the service day before installation, which was requested Feb 25. I called Feb 24 t . I didn’t order the carpet. I was on a time frame from moving, and needed the carpet installed. Amy went above to get this carpet here in time before moving in. I requested to have this payment made in full. When it came time on March4 for