Dimensions 500 Heating & AC

My a/c went out during the first week of June. The warranty company assigned a contractor that made me wait all day and then rescheduled on a Friday. I called the warranty company back and they assigned Dimensions 500. Although it was a busy time of the year, the technician came within 48 hours. It felt amazing. Unfortunately, another issue developed. I called the office and they fit me in with 24 hours. Each time, the woman in the office was pleasant and empathetic. The technician was informative and professional. I would pay anytime for their service. I am so happy. Thank you for the responsive and wonderful service! Next time, I will get names.

My HVAC was breaking every summer for two years. This year my warranty company assigned Dimensions to my issues. They quickly realized my upstairs unit needed a new coil and they went above and beyond to work with the warranty company to order parts and fix it. I took away one star because proper precautions were not taken to protect my cream carpet even after I voiced concern. He ended up leaving a stain. So although they gave me a discount, it was an inconvenience to rent a rug doctor with solution to deep clean the area. Work wise....great company, honest, good work and great customer service.

Ive used many ac and heating companies in the past and some were ok and some were not so professional but I must say this company is if not the best, one of the best serving Md. I needed my condenser unit and evaporator replaced due to a bad leak and George was able to give my affordable pricing. Not only was Dimensions early and on time, they were able to get the job done within a reasonable amount of time and my ac back up and running the same day!

The company promply returns your call and set up appointments in a timely manner. Their technicians are highly skilled and motivated to solve your problems.

IT'S GETTIN' HOT IN HERE! Three companies, without hesitation, wanted to install NEW system ($4,800-$9,000+); "Your system is too old." Contacted Mr. George James to evaluate and provide estimate on repair or replace 25+ year old oil heating system. We decided that we could replace a component of the existing system at a fraction of cost of "new" a system. Had work done within a few days. From initial phone contact with scheduler (VERY PLEASANT), to watching Mr. James and his son complete the work, Dimensions 500 is our go-to HVAC black business operation.