Direct Home Services

The staff at Direct Home Services are wonderful! Mike Altott spent a lot of time helping me come up with a two part plan that worked best for my older home, circa 1900, which included a new gas heating and cooling system for the first floor (March 2023) and ductless units for the second floor (April 2025) since I did not wish to tear out walls to install new ductwork on that floor of the house. I am very happy with all of the HVAC products and the installation team was awesome and did a great job of communicating with me throughout both of these installations. I highly recommend Direct Home Services.

This company had come into our home to replace our central air unit 2 years ago. The day they installed the new system, they damaged our ceiling. The owner, Bill, and his multiple managers kept telling us they definitely were fixing the damage they caused. They made us forward photos of the damage 4 different times. They sent a guy to repair it, he didn’t know how to do it. So we agreed that I would get quotes. I got two quotes. They were happy with one quote and agreed to pay us to use the company we found. Since then, the owner has told us that he mailed the check to pay for the repairs. He told us that on two separate occasions! Must’ve gotten lost he said. I advised them we never received the check. The owner texted me (Thursday)and said he would Venmo us the money by the end of the we

I just had a gas furnace installed yesterday. I had the best experience with any maintenance repair ever! The guys were professional, great to work with and they did a beautiful job! A new furnace is a big investment(mine was 26 y/o) and dying a slow death! Just as much as the furnace, installation is key! I just can't say enough about what an awesome job they did! From the sales person, secretary, and a great group of guys...my experience was 5 star! I would highly recommend! It's now quiet and toasty in my home! Love you guys! Happy holidays to all! And thank-you for everything!! Dawn (Dinero, Edgar, Bobbie and Ryan!)

Wish I could give a ZERO rating but there is no option for that here. Please save your hard earned money! Spent 14k on a brand new heating and cooling system. Sales rep Mike will promise a world to you but neglects calling back. Our tenants have been out of heat for 2 WEEKS now! Mike confirmed service techs yesterday but cancelled the service appointment. This company is a total scam. We are looking into legal action.

Don't believe all the positive reviews. If I could give no star I would. Had a new HVACC system installed. It was chaos and confusion from day one. Nobody that I talked with was on the same page. They had knocked a part of my wall to install the air handler. Few months after I noticed cracks around the install. Had my system serviced in November and told the tech about the cracks. He took pictures and told me someone would reach out to me in a few days. Nobody called me so I called and spoke with Bill J who was utterly useless and told me the person they use is no longer with the company and he was in the process of trying to find someone else. Still trying to get this issue resolved with Mike B. Still no results after texting for two weeks. He keeps using stalling techniques just like Bi