Doug's Appliance Inc.

If I can give this company zero stars I would. Doug's Appliance was assigned to complete a warranty claim through Lowes. The first time service was provided my washer was worst off then when Service was provided with Doug's Appliance. They came out a second time and I still have the same issue. There are text communications between the representative and myself which shows, I was instructed to send a video and someone from the office would contact me. I have been waiting for this communication thinking the delay is due to the holidays. After several voicemail. I get a call back today, first stating I was hard on the representative. If your representative is stating something that makes no sense to me, I have a right to question that. For example, telling me GE lies about the capacity of th

I have a warranty and the company scheduled me with Doug’s Appliance. I was given a time frame of 8a-12n on 01/06/2026. No one showed up nor did anyone call to let me know that no one was coming. I called them and I was then told that there was no one in the area. Really after taking time off from work for this appointment!

Absolutely unacceptable customer service. Doug’s Appliance serviced a dishwasher that has left my family without a working dishwasher for over a month, including the entire holiday season. The excuse? They “can’t get ahold of the tech line.” That is not the customer’s problem, but we’re the ones paying the price. Zero accountability. Zero urgency. Endless delays. No proactive communication. Just excuses and finger-pointing while my family is stuck hand-washing dishes for weeks. Holidays came and went with no resolution, no backup plan, and no sense of care for the inconvenience caused. If you value: -Reliability -Timely service -Clear communication -Standing behind what you sell Look elsewhere. This experience has been frustrating, stressful, and completely avoidable with competent cust

I am extremely dissatisfied with the service I received regarding my refrigerator repair. I had to miss multiple days of work for appointments that either were not honored or did not resolve the issue. When I called to follow up, the representative I spoke with was unprofessional and displayed a negative attitude when I explained that I could not continue to miss work for missed appointments. I provided my records of previous communications and requested that any future service be scheduled after 3 PM due to my work schedule. The representative responded with further attitude, stating that this was an “inconvenience,” despite the understanding that the company’s hours accommodate such requests. Additionally, when the sales associate from Kimberlls attempted to coordinate on my behalf, th

Doug's fixed my washer and came back and replaced some worn parts before and after the holidays! They called, and kept our appointments on time and were very professional. This was all done on my extended warranty, so I was not out of pocket. Thank you Doug's!