Drain Works Plumbing and Heating, LLC

Similar to the poster below me, I discovered that my water heater was 19 years old. after doing some research, and although it hadn’t leaked - I didn’t want to come home one day to a disaster in my basement. I reached out to Jorge after a few emails and he was very accommodating, able to change my request for an estimate last min, and then finding time to squeeze me in before a potential blizzard. All of this happened from the Friday of us meeting, and the replacement installed the following Wednesday). He and Rubin replaced my water heater and my main water shut off valve which I believe was original to my home. He was very communicative, nice and they the entire appointment ran smoothly. I would highly recommend Jorge and his team!

My old water heater was biblical (22 years old). Jorge came out and offered me three options for replacement: gas, hybrid tankless, or hybrid 50 gallon of water tank. We went over the cost differentials together and the pros and cons. He was patient and made it accessible for a homeowner to understand. Highly professional, honest pricing, communicative, and great work. Highly recommend and have already recommended him to family and friends.

It was so easy to book with Drain Works online, they texted me right away with details and updates. They made communication very easy, and were super responsive. Jorge came out to replace a disposal, he was so honest with me that I actually needed a cheaper fix than what I had requested! He manually got my disposal started within minutes of seeing the issue (without charging me for that more expensive service). It is so great to have a plumber you can depend on and trust! He texted with me, without any delay, to make sure I got the correct part needed and came back as soon as I told him I had a free day to be home. I really appreciate Jorge coming out in the frigid winter snowstorm to solve my problem (and saving me money)! Will absolutely call Jorge at Drain Works again!

Jorge is super knowledgeable and great to work with! We had a 32 year old hot water heater and he came out immediately, helped me understand the various options, and walked me through the installation so I knew how to toggle the options afterward. Highly recommend!

Jorge was great in installing a shutoff valve for our refrigerator water line. He communicates well in advance of the appointment, gives thorough explanations, and goes the extra mile to make sure you have the right part to solve your problem. I highly recommend him for your next plumbing project!