Dugger Swimming Pools & Supplies, Inc.

Ladies in the office are great. Not sure why a pool company can't work on ANY of my equipment, but that's not the worst part, they wasted a lot of my time. Didn't tell me when they came out in the fall that they couldn't work on my equipment, even after I sent pictures and a guy came out to look at it. The guy told me a plan of what he could do and suggested I call back in the spring to schedule it. He came back in the spring, went as far as disconnecting some pipes from the filter to look at it, said he would need to order a part. Put it back together improperly (it had a new leak that wasn't there before), and then proceeded to not follow up or anything. So we waited almost a month before contacting them to see if the part was ordered and if they were coming back, at which point they fin

Just left the store and Randy was very helpful, he tested my water and gave me a suggestion for my brown pool. It's already starting to clear up so I know we're on the right track. Randy was very nice and helpful and made me feel like this wasn't going to be as big of a deal as I thought it was going to be.

Called and ask about pricing on a liner and bottom for or pool. They answered all my questions and got back to me in a timely manner.

This company has very poor field service. Follow up and owner response to problems is next to nothing. Service tech is inexperienced, fabricates facts and has no idea about customer service in a prompt manner. There is poor communication from office to employees, employees to owner/manager. They have no answering machine or way to get messages from spa or pool owners with issues. Business is not pro-active with problems but reactive. Slow to react to problems and resolve. Showroom is just that: a show. The service and warranty work lacks severely. We have had many homes with spas and this place is the last on our list to be a repeat customer. Dugger pools is the last place to go to for service. If you need anything, find a another place to shop.

We love our pool and it's perfect. However, as soon as the pool was in and we needed any help, they are completely unreachable. We have called and called but John refuses to call us back. Even when we want to spend more money with them, they won't respond. WE WON'T BE COMING BACK