Duke City Heating & Cooling

We are very dissatisfied with the billing of the repair that Duke City heating and cooling did on the mini split in our home. I paid the amount in full for them to diagnose and repair our unit. Unfortunately, on the day they came out, tech support for our unit was out for that day so they had to come out two days later. The day they came out the repair was completed and I was never made aware of any additional charges. Two months went by, and we received a bill in the mail for an additional $255 dollars for refrigerant. We feel this should’ve been communicated the same day or at most a day or two later informing us this going to be billed in addition to the repair that was completed. I truly don’t understand how you as a business owner can justify billing a customer two months later. I fee

I have only good things to say about Duke City HVAC, which installed a heat pump water heater in my garage. The owner, Mike Franco, offered many helpful suggestions that resulted in a better placement of the heater. He answered all my questions as well as some I hadn't thought to ask. The crew arrived on time, was efficient and polite, and left a clean workspace. The office staff has also been responsive to my needs. Considering all the electrical and plumbing work that had to be done, plus the preparation of the garage space, the price was reasonable. I'm very pleased with the heater and so grateful for the work done by Duke City HVAC. I'd hire them again, and I recommend them highly.

Overall great experience and service from all the technicians that installed our complete HVAC system. Very professional and courteous. Got the job done right on time. Cleaned up well afterwards. Loved that there were no surprises and no additional services or material needed. Did what only needed to be done. Very honest company and very nice front office personnel. Would highly recommend. Honest prices.

Duke City is a class act from top to bottom. I've had the person who answers the phone give me advice on how to fix something myself, avoiding a service call. Appointments are scheduled easily and they show up on time. They even text to let me know they're on the way. They do excellent work. No fuss, no mess. Quality repairs, quality service, quality people. On the most recent call, they replaced my furnace at a very reasonable price and the work was exemplary. I cannot recommend Duke City highly enough. If I could give them 10 stars I would.

Awesome work done by knowledgeable, friendly staff! I had a great experience from first call to completed work. The guys who came to do the work were so nice and worked hard the entire day (in a cold garage while it was snowing), making me feel like I was getting the most for my money. The work is neat and well done, exactly to my specifications... and they actually cleaned up after themselves! I highly recommend these folks and I will be coming back when it’s time to wire up my shed and make the switch to a HVAC package unit!