Durfee Plumbing & Heating

About 5 years ago Durfee helped me when I needed a total bathroom replacement. They did a fantastic job and they were very responsive and easy to communicate with. A couple of years ago, I needed my water heater replaced and I reached out a couple of times. Only got automated responses when I call and never heard back. I called Durfee yesterday to have air bled out of my pipes. Got an automated person answer the phone but was able to have the robot set up an appt for me today between 8 and 12pm. 12pm today, after calling the office 3 times leaving a message with the robot and 2 on the voicemail, emailing them at the office as instructed to do so by the voicemail message. NOTHING!! No text other than an automated one that said "thanks for calling we will reach out to you soon". I changed

I had an outdated Instant Hot Water System that stopped working. I texted Durfee in the middle of the night and got a reply early the next morning. They were able to replace it the next day. My installers were Tyler & Josh. Both very professional and got the system replaced with a new one very fast! Highly recommended!

The plumber for people with more money than brains? Don’t understand the positive reviews this company is getting…1/4 turn valve leaked and needed to be replaced. It was easy to access and a straightforward job. Quoted priced was $815! I paid the $149 “dispatch fee” and passed on the repair. Another company was on-site for less than 45 minutes and replaced the valve without any issues for about 1/3 the price—without any dispatch fee. Buyer beware!

I like to do my own repairs but I was in over my head on this one. The guys showed up on time gave me an honest quote and did a great job cleaning up after the fact

I have been waiting since June 27 for my estimate after paying $500. About a month ago, the owner replied to my review and said that they would call me. I still have not received any phone call. Frustrated!