Dutton Equipment Repair

This place is great! Wonderful staff and they know what they are doing. My dad was a customer for years and now I know why. I’ll continue to work with them. Very well trusted company.

We’ve been using Dutton for years at our restaurant. They understand when equipment is down it effects your business and sales. From Valerie at the office to the guys they send out, everyone is so polite and gets right to the problem. They always show up on time and they’re prices are reasonable. We always appreciate their honesty when it comes to our equipment.

I own a small restaurant and these guys were absolutely wonderful to work with. Since we are small, a malfunctioning cooler or prep station can derail the whole day and mean tons of lost revenue, so needless to say I was pretty stressed out when I called them. From the person who answered the phone to the technician they dispatched, every single person I dealt with was extremely helpful and professional. The price for the work was very reasonable and the repair man Kevin went out of his way to explain how/why the issue occurred and how we could prevent it from happening again. I’ve been doing this for over 10 years and they are the best I’ve worked with. Highly recommend.

Fortunately my customer service experience was different than the previous review. I left a message and Monica called me back promptly to take my information, and hour later Valerie called to schedule an appointment and since there was a serviceman in the area they were there in 30 minutes. Nick was polite and knowledgeable and although I did not get the result I wanted (an N'finity Wine cooler from Wine Enthusiast that crapped out after the warranty expired) he was very helpful and provided some thoughts on how to address the problem and some insight into what to look for (who knew there were different types of Freon). I would definitely use them again (but hope I don't have to). So often who you get as a technician (or salesperson or waiter) makes all the difference.

I had confirmed a scheduled date and appointment time with Dutton for 10/2 for 8a.m for preventative maintenance on a heat pump unit. They called at 7:59 a.m. the day of the appointment to say they couldn't make it after I had already taken time off from work so we then rescheduled for Fri 10/9 8a.m.. Dutton showed up on the wrong day and time on Thurs 10/8 at 8:30 a.m. while I was working and I told them if they didn't need me to be outside to go ahead and complete the work. The workers then left with no notification and I could clearly see by the condition of the unit that they did not complete the requested work. I called back to complain about the incorrect date and time and about them leaving without doing the work and I was given absolutely rotten customer service by their manage